October 2008

7 tips to achieve successful ITIL implementation

October 18, 2008

Tweet According to the members survey performed by the itSMF Asia (and administered by ITsmF International), and the presentations during the ITsmF Asia summit, the following are guaranteed success-factors for your ITIL implementation: Everything you do in IT MUST fit in with the company’s goals and objectives, and having the C-level board members involved in the decision [...]

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Will ITIL V5 still have Capacity Management as a process? Or is it replaced by Cloud Management?

October 17, 2008

Tweet This was the discussion I had with Rob England (IT Skeptic) and Eric Lauzon (CIO – Asia for Nortel) during the networking cocktail party on Monday. That morning Eric had explained how Nortel transitioned their IT strategy. This was needed partially due to the way the world is changing and turning towards hyperconnectivity. Examples [...]

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There will be no ITIL V4, says Sharon Taylor

October 16, 2008

Tweet In yesterday’s keynote speech at the ITsmF Asia Summit in Singapore, Sharon Taylor explained how the ITIL V3 helps CIOs and IT organizations to link their IT strategies to business objectives.  A number of the key statements I picked up from her talk were: ITIL V3 is a combination of best practice, good practic [...]

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Revenue is great, but cash is king!

October 10, 2008

Tweet For the past 18 months or so I have been trying to have ‘cash’ as our quarterly theme but for whatever reason, it didn’t really work. And to be honest, you don’t want staff members to be only money driven… so we came up with another solution! We didn’t start the business purely for [...]

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ITIL v4 – is APMG jumping the shark?

October 7, 2008

Tweet Last month I wrote a blog about ITIL vs. IT Service Management (ITSM) as a result of Rob England talking about a rumour that APMG has started preliminary discussions about starting a project for the next version of ITIL. I must admit that I have been thinking about this a lot lately, as I [...]

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10 Tips to pass the ITIL Service Management exam

October 7, 2008

Tweet It is Managers time again! This week The Art of Service is delivering (and I am teaching) an ITIL Service Manager Certification course. The Fast Track as we call it, is one of my favorite courses for a number of reasons:   It clearly identifies the difference between ITIL and IT Service Management; It [...]

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