November 2008

ITSM tool requirements

November 28, 2008

Tweet There are a lot of people in this world who earn a good living by selling software tools, and lucky for them – there are a lot of people buying service management software tools! I can’t help but remember a panel member during the Singapore itSMF conference proudly announcing that his Configuration Management process [...]

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Downside of Cloud Computing…

November 26, 2008

Tweet It took a while, but I found a downside to cloud computing! Most people would use Google Docs, especially when they are traveling because it is easier to access documents outside the office (and you don’t need VPN connection or other difficult things to get access to your files). But BEWARE: Google knows where [...]

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ITSM, ITIL, Cobit… Clean your room first!

November 25, 2008

Tweet I am in Sao Paulo at the moment and am enjoying the experience of learning a completely new language. This is the first time I have ever been in contact with the Portuguese language. And you know what? It has taught me something about IT Service Management! We always talk about the need for [...]

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off topic – the biggest storm EVER…

November 17, 2008

Tweet Nov_storm   It was an amazing experience and will take WEEKS to clean up! Whenever we humans feel that we are in control of every inch of our lives…. mother nature throws a curve ball like this! You’ve got to love it!!!!   (at least I do!)

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