June 2010

Looking back on 10 years ITIL Service Management in Australia

June 25, 2010

Tweet Time flies when you’re having fun and that is particularly true for our Australian adventure. On June 15th, 2000 my husband and I arrived in the country on our permanent visa to start The Art of Service. A lot has changed since… ITIL was reasonably new in Australia in 2000 and we spent a [...]

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It's really happening… only 5 days to finish your ITIL V2 Foundation exam.

June 25, 2010

Tweet A friendly reminder to all ITIL V2 Foundation students out there… get your exam organised before next Wednesday! The withdrawal schedule for V2 Qualifications during 2010 is: V2 Foundation to cease on 30 June 2010 V2 Manager to cease on 31 August 2010 V2 Practitioner to cease on 31 Dec 2010. The withdrawl schedule [...]

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Why ITIL Problem management needs the power of positive Psychology

June 14, 2010

Tweet Earlier this month I attended the ITSMF QLD quarterly meeting and one of the speakers was Katherine O’Callaghan. To be completely honest with you – I wasn’t looking forward to her presentation as she was positioned as an academic who was presenting on her PHD studies around incident management. You know me as a [...]

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Experience to share for new ITSM consultants

June 12, 2010

Tweet Any advice for one shifting focus from being mainstream ITSM in the Enterprise to that of consultancy? asked by simplyRik via formspring.me It’s a small world. Especially within the ITSM industry everybody knows everybody… Try to be yourself as much as possible (I’ve learnt this the hard way) and never stop learning! (I heard [...]

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Lessons learnt from running Cloud Computing without ITIL Processes

June 8, 2010

Tweet Once upon a time, really not that long ago… approx. 3 years to be exact…. I wanted to improve our business processes to enable more streamlined customer interaction and more efficiency in account management. The CRM software we used didn’t work the way we wanted it and after some research (mainly because we used [...]

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Dear ITIL and ITSM professionals, are we singing from the same page?

June 4, 2010

Tweet Every day I try to experience something new, sometimes these things are downright scary and sometime it is not nearly as exciting as I thought it would be. The great thing however, is that you see new things, hear new things and learn something new every day. (do I need to remind you that [...]

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