July 2010

31 days and counting… ITIL V2 Service Manager exam expiry date is looming!

July 31, 2010

Tweet This post is for those of you who still feel they want (or need) to achieve the highly coveted status of RED PIN: ITIL V2 Service Manager . You only have 31 days to organise and sit your exam. After the 31st of August the Service Support exam and Service Delivery exams are only [...]

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What do you think? Is service important for the IT industry?

July 27, 2010

Tweet Have a look of the wordcloud of my blog: www.wordle.net (thanks to Christopher Dancy to give me the link to this awesome tool!)

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When was the last time you experienced remarkable Customer Service?

July 23, 2010

Tweet With my 15+ years of experience in the IT industry I sometimes feel sorry for the IT Professional.(yup – that’s you!…) Generally speaking people don’t see what an amazing job you do… the long hours and brain drains aren’t always visible to the end-users and the customers. On the other side, I also meet [...]

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Webinars on ITIL and Cloud Computing on Bright Talk

July 22, 2010

Tweet I have been asked to present webinars on a regular basis on topics around ITIL, IT Service Management and Cloud Computing. This link will show you all webinars on one page. Hope you enjoy watching them! Ivanka

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The Art of Service has a job opening: Would you like to work with us?

July 11, 2010

Tweet We are looking for an innovative IT professional to join our team in Brisbane (QLD, Australia). This is a unique and challenging opportunity for the right person, who is looking for a change in career direction or to enhance their skills as a professional educator. Some of the key responsibilities for this dynamic role include:- Developing and [...]

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3 golden rules of becoming an Expert

July 9, 2010

Tweet Learning a new skill is a tricky thing to do. But when you follow these 3 rules you should be fine: Learn it properly the first time. When you have the correct technique you don’t have to un-learn yourself later down the track and you’ll benefit in the long run. When you are new [...]

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Call for ITIL Experience Authors – the 2010 edition

July 6, 2010

Tweet This email was sent today to all ITIL Experience book authors from 2009 to get the ball rolling for the 2010 edition… Call for ITIL Experience Authors – the 2010 edition Story Telling One of the most effective ways to educate people is by story telling. People have been telling stories for centuries. Stories [...]

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