August 2010

How to get from ITIL Foundation to ITIL V3 Expert in 3 months or less…

August 24, 2010

Tweet Most of our clients are currently actively considering ‘upskilling’ to ITIL V3, and this morning I received an email from one of our clients (whom I consider to be a friend as well after so many years of working together) which triggered me to write this blog. The other thought I had was that [...]

Read the full article →

Rob England keynote #leadit

August 24, 2010

Tweet Rob England (aka the IT Skeptic) guided us through a forrest of IT Service MAnagement trends in the next decade. some of the major take aways from his presentations are: Information Technology really should be rebranded as Information ENGINEERING. It is important to mature our industry along the lines of the Engineering industry where [...]

Read the full article →

The good, the bad and the ugly

August 24, 2010

Tweet How can this day have so many faces? It started off quite normal… my dressage lesson got cancelled which was OK as I am working on the deadline to get the cloud computing workshop finished. I took advantage of this by going to the office at the usual time so I could get started [...]

Read the full article →

SLAs come with a process attached, says ITIL Service Management

August 24, 2010

Tweet When you start looking at the reason why many SLAs fail to deliver upon their expectations, you often see that the Service Level Management process hasn’t been implemented at the same time… This week I have been teaching a workshop on Service Level Agreements in Indonesia. An amazing experience, as it is always fantastic [...]

Read the full article →

ITIL, ITSM and ownership – the perfect trio for success

August 24, 2010

Tweet Last night I was watching the movie ‘outsourced‘ and apart from the fact that it is a really good movie (laughed so hard I was afraid I’d wake up my son… ) it made me think about accountability and ownership. Every time I talk with clients and students about Roles and Responsibilities for the [...]

Read the full article →

All you need for success – Jenny Dugmore & Shirley Lacey

August 24, 2010

Tweet Jenny and Shirley are experts in ISO 20000 and they explained about the new parts in the standard And when they will be published

Read the full article →

Erin Casteel talking about ISO/IEC 20000 #leadit

August 24, 2010

Tweet Erin is an absolute legend in the ISO/IEC 20000 space. She is involved with the project to update Part 2 of the standard and is also the official representative of EXIN / TUV on the certification panel. In other words: she knows here stuff! After a short introduction of the standard and the identification [...]

Read the full article →

Mao’s last dancer at #leadit

August 23, 2010

Tweet Li Cunxin: Luck and opportunity only take you so far in life. What truly makes a difference is the willingness to work very hard! The bigger the success you want to achieve – the harder the journey. What do you want to achieve? What legacy do you want to leave behind?

Read the full article →

Rob Stroud, the ITSM weatherman predicts: Cloudy with a chance of ITSM showers #Leadit

August 23, 2010

Tweet In the current economic situation there is a widening gap between IT Demands and IT budget. The GFC has -especially in the US- created a higher demand for IT to be quick and agile, to support the business in their needs to be economically viable and support the strategic objectives. This need for agility, and the [...]

Read the full article →

HOT gossip from itsmf conference [update]

August 23, 2010

Tweet EXIN South Pacific office in Melbourne is closed.. All local staff made redundant. There is an EXIN booth so this afternoon I will try to find out more details… UPDATE: As promised I went over to the EXIN booth yesterday afternoon, but it was empty. Will try again today. My assumption is that the [...]

Read the full article →

← Previous Entries