October 2010

Language is a wonderful thing…

October 29, 2010

Tweet I never realised it but I really enjoy teaching classes in non-English speaking countries. Main reason is because these people don’t have English as their first language and therefore really want to understand the concepts. They test you on your understanding and knowledge of the ITIL framework but go a lot deeper than students [...]

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In times of economic crisis… don’t stick your head in the sand but HEAD FOR THE CLOUD!

October 28, 2010

Tweet It has become apparent to me that Australia is still very much the lucky country. Yes we like to complain about the economic situation and the fact that the interest rates are around the 8% at the moment but overall I think we’re still going strong! Why am I saying this? Well, I have [...]

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Don’t fool yourself – you do NOT have a cloud computing business without ITSM

October 28, 2010

Tweet The full presentation has been recorded and can be found at: http://www.brighttalk.com/webcast/23748

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A CMDB is not a Database – and 3 other things I’ve learnt about a CMDB…

October 27, 2010

Tweet After working in the ITSM industry for almost 15 years, I thought it was about time to listen to a presentation by Glenn O’Donnell and Carlos Casanova about the CMDB (Configuration Management Database). Why did I torture myself to attend this 7am presentation after a looooooong night of ‘networking’ the day before?! I honestly [...]

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Three things Project managers needs to know to manage successful SaaS implementations

October 23, 2010

Tweet Software as a Service has enormous benefits both to the IT organisation and the business community. The service is on a subscription basis, which allows you to get access to product features that would have been out of reach with the ‘on site’ software applications. Purely because it would have been too expensive to [...]

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Procrastination… why am I so good at it?!

October 20, 2010

Tweet OK – today is a bit of soul searching… As I have mentioned before, I need to get the materials ready for the cloud computing workshop that I am running on Monday. The material MUST be ready by tomorrow… which gives me less than 12 hours to finish it!! It is amazing.. I have [...]

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