December 2010

The end is near for ITIL V2 certification – whether you like it or not

December 12, 2010

Tweet Every month we receive the ITIL® exam related marketing information and every month I marvel at the amount of people who still sit their ITIL® V2 certification exams. For example, in September 2010 there were still 50 people who (re-)sat their ITIL V2 Foundation exam. (Remember that the full exam was withdrawn on the [...]

Read the full article →

Be Part of the Crowdsourced ITIL Experience Book – in just 10 Minutes of your time!

December 9, 2010

Tweet To join this project, register yourself as one of the authors. As ITIL users most of us have the following question going through our mind: “What do other people do with this ITIL Framework?” We at The Art of Service see thousands of clients go through our eLearning programs, use our products and speak [...]

Read the full article →

Work at the business, not in it… MAN it's hard!

December 9, 2010

Tweet Every day, week, month I am trying to work AT the business. I know in theory that as a business owner it is better to work AT the business… grow the business and work on the business processes, control, governance and management. Every book I’ve ever read about business management shares the same mantra: [...]

Read the full article →

Capacity Management – the Sao Paulo way

December 9, 2010

Tweet Sao Paulo is a city with approx. 20 Million people and this amount of people together in a relatively small area creates some problems: There is a higher than average crime rate. The police are working very hard on this issue and the city is now a lot safer than it was 5 years [...]

Read the full article →

Mind your language!

December 9, 2010

Tweet This week I’m sitting in on an ITIL V3 Foundation course and it’s funny how you see things differently when you’re not the one standing in front of a group. One thing that really hit me this week is how pedantic we must be as ITIL trainers in the use of our language. The [...]

Read the full article →

Do you get PDU credits when you enrol in ITIL V3 eLearning Programs?

December 9, 2010

Tweet Many of our students are registered with PMI and because of this, they are interested in the PDU values. After you complete your eLearning Program you receive a certificate of completion. This certificate has our company name on it and the contact hour equivalent of the program. For example: ITIL Foundation eLearning is equivalent [...]

Read the full article →

How ITIL Service Management can help the government

December 9, 2010

Tweet As a self-confessed IT Service Management advocate – I see the usability of IT Service Management and the ITIL framework in every single thing… in every day experiences I see how ITIL Service Management would be able to help. Pretty sad, don’t you think? There is just so much to improve, and so many [...]

Read the full article →

ITIL Service Management exam with ITC case study

December 9, 2010

Tweet Many people ask me for hint and tips to pass the ITIL Service Manager exam and I have written a couple of posts about it already. But I’ve never really touched on the case study before… why? Two reasons: Depending on the Examination institute there are a number of case studies around.  EXIN uses [...]

Read the full article →