June 2011

Why Social Media is important for ITIL and ITSM practitioners

June 22, 2011

Tweet Life will never be the same again! I remember the day in the last century when I purchased my first mobile phone so I could continue the conversations with my clients while I was stuck in one of many traffic jams in The Netherlands.  I also remember that most of my consultancy clients didn’t [...]

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How exercise helps entrepreneurs to become successful in business

June 22, 2011

Tweet Yes – guilty as charged… my exercise regime is paved with good – no – GREAT intentions. I know exactly how important it is to be fit and healthy. Especially when you own and run a business or when you are a corporate professional. Working 60+ hours per week requires a strong body and [...]

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Delivering Unforgettable Customer Service – yes you: ITIL expert! (I am talking to you!)

June 17, 2011

Tweet Now that I’ve got your attention… At the beginning of each year we tend to look at the things we need or want to achieve in the next 12 months. We look at courses we want to do, qualifications and certifications we want to achieve or job promotions we want to chase. But when [...]

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The benefits of Cloud Computing in relation to Climate change…

June 17, 2011

Tweet The title is a little ‘tongue in cheek’ but the message is still true: Yesterday we got hit by a massive storm and due to this we have not had any power in our house since 5pm yesterday afternoon (it is now 12pm). So almost 20 hours and counting… When I just spoke to [...]

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Fan error…

June 17, 2011

Tweet The saga continues… I absolutely adore my laptop and am completely in love with the tablet function and inbuild mobile internet connection. Needless to say I take it everywhere I go… my laptop and I are becoming like siamese twins! When you see me – you see my laptop. But it hasn’t been love [...]

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Keeping our focus on the end goal – how ITSM makes impact on business outcomes

June 17, 2011

Tweet Last week somebody accused me on being too much process focused and not enough focused on the end result. After my initial emotive response (and the associated defence mechanism), I started to analyse why this person would say such a thing. In my discussions with people, and in my articles I talk a lot [...]

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Starting from scratch in 2009 – new chances for ITIL, ITSM and Cloud Computing…

June 17, 2011

Tweet It is 7am on the 1st of January 2009 – always a special moment the start of a new year. We have a tradition that on the 31st of December we grab a little notebook that we hide during the year and look back at our goals and ambitions that we wrote down on [...]

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What my dad taught me about strategy, tactics and other business skills

June 17, 2011

Tweet My father spent his entire career in the army which has had (and still has)  a major impact on every aspect of his life. With tomorrow being Father’s day, I am sitting here thinking how my dad’s career choice has had an impact on my business, entrepreneurship and leadership style. Initially I brushed away [...]

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Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?

June 13, 2011

Tweet WOW – that is one massive title… The reason why I wanted to write about this subject of ITIL V3 intermediate exams is because I find it very difficult to ‘sell’ this policy to my accredited trainers and our delivery partners. This is the issue: The Art of Service (and every other Accredited Training [...]

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What do you think about cloud based email?

June 13, 2011

Tweet I sourced an article this week about cloud based email services and while I was reading it, I was wondering what you think about these services? It would be fair to say I am biassed toward the use of cloud based email services. Gmail was launched in April 2004 and I have used Gmail for [...]

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