October 2011

What ITIL Service Managers can learn from a Wall Street Stockbroker who ended up in Jail…

October 22, 2011

Tweet WOW – that’s all I can say at the moment. I just returned back into the office after attending a lunch function. The speaker was Jordan Belfort, and I must admit that until 1 month ago I had never heard of him. But I knew this presentation was coming up so I bought his [...]

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Why The Art of Service started ITIL online training

October 22, 2011

Tweet Today I answered to a discussion on Linkedin about the preference for learning delivery methods. While I was typing up the response I realised that my answer is basically an insight in the reason why my business specialises in on demand online learning (including ITIL online training) and why I am so passionate about [...]

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ITSM specialists take that leap and stay relevant

October 11, 2011

Tweet OK – confession time… ITSM is not my only love. I absolutely love “The Big Bang Theory“, you know the tv show. I sometimes even wonder if my husband and I secretly use this show as a replacement for some ‘adult’ education for our 10 year old son… It’s amazing what the producers are [...]

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exercise, pilates and ITIL implementation

October 6, 2011

Tweet Today, in the midst of me doing a swan, going into a grasshopper (?) exercise on the ladder barrel during a Pilates session – I had a thought. Going to Pilates twice a week is very similar to committing yourself to implementing ITIL Processes in the organisation. We like the idea of exercise (in [...]

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Design your life – what ITIL/ITSM practitioners can learn from entrepreneurs

October 6, 2011

Tweet OK – I have a confession to make.. I love hanging out with other entrepreneurs and business owners. It gives me such a buzz and inspiration! When you talk to other entrepreneurs there is always a new opportunity to discuss, or a renewed focus on the business and what customers really want or need. [...]

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ITIL® people be careful what you wish for, ITIL training is NOT a commodity

October 6, 2011

Tweet Why am I so passionate about ITIL training? And why do I get so upset every time when I speak with people who seem to think that a cheap ITIL training course is a good course? I guess it’s because I fear that many of these students don’t receive the education that is best [...]

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Why do IT professionals attend conferences?

October 3, 2011

Tweet IT Professionals are an interesting breed – and I’ve had plenty of opportunity to study the ‘species’ last week at the FUSION11 conference in Washington. Of the 2000 attendees there was a group of people who clearly enjoyed the personal interaction and social aspects of attending a conference, but there was another group (probably [...]

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