November 2011

Green IT – pie in the sky? No… head for the clouds!

November 26, 2011

Tweet The more I discuss the possibilities of Cloud Computing with people the more I am getting convinced that this will become an important ‘tool’ in the aim for Green IT. Reason for this is that cloud computing makes a lot of things easier to manage – sometimes even easier than when you have your [...]

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Are you a star??

November 26, 2011

Tweet I just received Bob Lefsetz’s newsletter and it resonated with me. I must admit that a lot of Bob’s letters go over my head as I am not familiar with the music industry, but I love his view points and honest opinions and there are always little take aways from reading his letters. Today’s [...]

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ITIL Certification still confusing

November 26, 2011

Tweet ITIL Certification is still confusing – this is so easy to forget when you’ve been working in this industry for such a long time. When I started my career with ITIL Service Management it was technically version 1, so I’ve grown with all the changes and it sort of makes sense to me. But [...]

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Up close and Personal with Ivanka Menken

November 21, 2011

Tweet These blog posts have been fairly personal, and in the past couple of years you’ve probably learnt more about me than you ever imagined.. I have however made a decision to ‘up the ante’ and start a video blog around a subject that is very near to me: what it means to run a [...]

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The one and only bullet proof way to success in business

November 16, 2011

Tweet Running a business is really very simple… in theory! You have a unique product or service (or a unique delivery mechanism of an existing product or service), and you set your targets and your goals for the year. But then what?! Initially you do all the work yourself and the business is going really [...]

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Press releases around Cloud Computing and ITSM

November 16, 2011

Tweet At The Art of Service we aim to offer the career driven IT Professional educational materials to stay relevant in their career, irrespective of current jobtitle, budget or geographical location. To make people aware of our product and service offerings, we send out press releases on a regular basis… To find out what these [...]

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Cloud Computing and small business go together really well

November 14, 2011

Tweet If I were to start another company again, I would look at Cloud Computing solutions from day one. The benefits that cloud computing solutions offer you are so amazing and extremely cost effective. You get the features and benefits of enterprise IT solutions for a ‘pay as you go’ price tag. This helps with [...]

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ITIL is simply not enough – Why ITSM initiatives fail before they even get started – interview with John Clark about the future of ITSM.

November 3, 2011

Tweet In September this year I attended the itSMF-USA FUSION10 conference where I finally met John Clark. During our discussions I was impressed with his approach to IT Service management and the Business Process Management approach to managing an IT organisation. To share with you some of the ideas around BPM and its role within [...]

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What I do before breakfast – an IT awakening…

November 3, 2011

Tweet Every day I wake up excited about the opportunities of this new day. Sure, some days it is a bit later than others but usually I’m up and about around 5am ready to play… My friends and family shake their head and wonder what drives me, why do I wake up so early in [...]

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On the origin of ITIL Expert species

November 1, 2011

Tweet In the past decade I have had the pleasure of observing many IT Professionals ‘in the wild’. As a non-technical IT Professional I sometimes feel like I’m on a safari looking at all these different type of animals and staring at them in awe and wonder. They are magnificent creatures to observe, albeit sometimes [...]

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