February 2012

Why should I do ITIL V3 Intermediate Programs via The Art of Service?

February 27, 2012

ITIL v3 Intermediate Courses Do the courses also include a paper textbook or strictly PDFs?  My preference is on paper since easier on the eyes (especially with me doing cram weeks).  If strictly PDF can I get the paper version too? Who would focus on the Capability versus Lifecycle program?  I suspect I’m more interested [...]

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Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!

February 27, 2012

As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the ITIL V3 Foundation and ITIL V3 Foundation Bridge exam. This new syllabus is a result of the global review and lots of feedback from many students, training providers and examination institutes. The biggest [...]

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IT’s ITIL – get over it

February 27, 2012

Full disclosure:  I am blatantly and very openly stealing from a friend of mine – Declan Rowan owns the wine label  ”Reservoir Range” and the tagline is “it’s wine- get over it” -so perhaps you can have a look at his website and spread the word about his business? That way I won’t feel so [...]

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There is more to ITIL Service Management implementation than most project Managers think…

February 23, 2012

This post is a little bit different because today is a special day for me… my latest book got published! (first on Mobipocket as an eBook, but it will show up on Amazon soon enough as a paperback). Reason why I am writing here about it, is twofold: Of course I am proud about this [...]

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The customer is king – but this doesn’t give you the right to be mean

February 23, 2012

Seriously – what is it with some people? I really don’t understand why suppliers and vendors have to be treated poorly, like some vermin or at the very least an unpleasant specimen that you don’t really want to interact with.  Is it really so horrible that a person tries to help you purchase a product [...]

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Job description for entrepreneurs / business owners

February 13, 2012

My son is working on a project for school, researching his own history and asking a million and one questions. Where was I born?What time was I born?Where did we live? All easy questions to answer – but from left field came the next question: “Mum, what do you call your job?” What do you [...]

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