March 2012

Career advice from Napoleon Hill – or: how to hire the better team member

March 15, 2012

Tweet We all look for ways to improve our hiring skills. Every business owner, entrepreneur and manager I talk to is struggling with finding the right people. Sure – we want them to fit the culture… but what if your culture is a fast growing business with constant changing requirements and priorities? You need a [...]

Read the full article →

Don't compare Apples to Cloud Computing

March 4, 2012

Tweet On the flight back from Honolulu I sat next to a man who is involved with the ‘design’ and development of new varieties of fruit, especially apples, pears and cherries.  It was fascinating to hear about the projects he runs, and especially at the time it takes from an idea to revenue stream! Because [...]

Read the full article →

Rob Stroud is also at the itSMF #leadit conference in Melbourne

March 4, 2012

Tweet Our annual photo opportunity… So lovely to meet Rob again. Coming to these itSMF conferences always has that feeling of a high school reunion… you get to see the same people every year, and basically pick up the discussion where you left it last year! Originally posted 2010-08-23 10:30:44. Republished by Blog Post Promoter

Read the full article →

ITIL V3 Certification – are you confused?? You are NOT alone…

March 4, 2012

Tweet For a scheme that has been around for approx. 2 years now, it is pretty sad that there is no increased clarity around the ITIL V3 certification scheme.  Where a few years ago most clients would be confused because of the scheme it self, now it seems that training providers are able to do [...]

Read the full article →

All hands on deck – team work at The Art of Service

March 4, 2012

Tweet One of the things that the team at The Art of Service excels at is meeting targets. No matter what – when we promised something we do it! So when we planned a mailing campaign for this week we sort of forgot that there is a public holiday in the middle of it. And [...]

Read the full article →

Merry Christmas and a Happy 2009

March 4, 2012

Tweet You probably noticed that I am not as active with my blogs these days… the reason for that is simple: after 51 weeks of IT Service Management, ITIL and Cloud Computing – I am now spending 2 weeks fully focused on my family… Long lazy days at the pool sipping cocktails and glasses of [...]

Read the full article →

Now that is service with a capital S!

March 4, 2012

Tweet I feel like I have entered in a scene of that Frasier episode where they discover ‘the platinum door’ …! Every time when I travel things get better and better… first there was airline travel and shopping at the airport which is great! But then there was the Airline lounge where you could relax [...]

Read the full article →

Has ITIL lost the plot?

March 4, 2012

Tweet After another 3-day ITIL® Foundation course finished, I am sitting here at the airport contemplating the future of the ITIL framework. The framework in itself is still as strong as ever, but I can’t get over the fact that teaching the ITIL Foundation program is more of a language training than anything else. Or rather [...]

Read the full article →

Does ITIL still cover all Service Management aspects when you utilize Cloud Computing?

March 4, 2012

Tweet This week I have been engaged in an email discussion  on the subject of the limits of ITIL when it is used in a cloud computing environment. Should there be an extension to ITIL specific for Cloud Computing environments? (hey – idea, just thought of this.. we could call this ITIL V3.1 or ITIL [...]

Read the full article →

Economic downturn? Keep the service coming!

March 4, 2012

Tweet Even while we are on a family holiday, we keep talking about Service Management ( I know.. occupational hazard I suppose!) as it is very obvious around us… things are changing with the US economy going down. We are in Hawaii at a resort that is famous for its restaurants and service and we [...]

Read the full article →

← Previous Entries