Who is Ivanka?

• is the author of the bestselling IT Service Management books of the last few years;
• speaks to large groups on IT Management, Service Level Management, Cloud Computing and what’s next;
• writes the most popular IT Service Management blog in the world;
• and is the founder of The Art of Service, a fast-growing IT Service Management education company

You can read reviews of her books on Amazon and do a search to see what Google thinks of her.

In October 2010, the itSMF USA Awarded Ivanka with the highest Professional Recognition for IT Service Management:

Distinguished Professional in Service Management (DPSM CM)

Menken is author of close to a hundred books that have been bestsellers around the world and changed the way people think about IT Management, Service Management and Cloud Computing, and her ebooks are among the most popular ever published in the industry.

Her irrepressible speaking style and no-holds-barred blog have helped her create a large following around the world.

Ivanka’s latest book, is a industry bestseller, appearing on the Amazon bestseller lists. It’s about the most powerful form of IT Delivery–Service Management–and how IT Development and Management activites and processes have to be aligned to create IT Services and products that matter.

Ivanka is the driving force behind the company’s educational programs, she is an engaging and motivating public speaker and author of a number of technical management publications.

Outside of the business, Ivanka is the mother of one fantastic son and loves to compete with her horse in Dressage at Elementary level  (2nd level).