business

2 Most important things to stay in business while times are tough

November 29, 2011

This is a very short post as I promised only 2 things… so here is comes: 1. STOP READING THE PAPERS AND FOCUS ON YOUR BUSINESS I love this one as it is soooo true! The more time we spend on reading the articles in the paper with all the ‘doom & gloom’ stories, the [...]

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Are you a star??

November 26, 2011

I just received Bob Lefsetz’s newsletter and it resonated with me. I must admit that a lot of Bob’s letters go over my head as I am not familiar with the music industry, but I love his view points and honest opinions and there are always little take aways from reading his letters. Today’s newsletter [...]

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The one and only bullet proof way to success in business

November 16, 2011

Running a business is really very simple… in theory! You have a unique product or service (or a unique delivery mechanism of an existing product or service), and you set your targets and your goals for the year. But then what?! Initially you do all the work yourself and the business is going really well… [...]

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ITIL is simply not enough – Why ITSM initiatives fail before they even get started – interview with John Clark about the future of ITSM.

November 3, 2011

In September this year I attended the itSMF-USA FUSION10 conference where I finally met John Clark. During our discussions I was impressed with his approach to IT Service management and the Business Process Management approach to managing an IT organisation. To share with you some of the ideas around BPM and its role within IT [...]

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What ITIL Service Managers can learn from a Wall Street Stockbroker who ended up in Jail…

October 22, 2011

WOW – that’s all I can say at the moment. I just returned back into the office after attending a lunch function. The speaker was Jordan Belfort, and I must admit that until 1 month ago I had never heard of him. But I knew this presentation was coming up so I bought his books [...]

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The 5 things Wal Mart taught me on how to do business with large companies

October 11, 2011

This morning I attended a presentation by Mr. Peter Sharp, Snr. Vice President of Wal Mart in Asia and one of the things I picked up from him is this list on how to do business with a large company: Don’t become over dependent Never rely on 1 customer for more than 40% of your [...]

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Design your life – what ITIL/ITSM practitioners can learn from entrepreneurs

October 6, 2011

OK – I have a confession to make.. I love hanging out with other entrepreneurs and business owners. It gives me such a buzz and inspiration! When you talk to other entrepreneurs there is always a new opportunity to discuss, or a renewed focus on the business and what customers really want or need. Last [...]

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ITIL Service Management – or how to deal with customers who say: "I want – I want – I want…"

September 8, 2011

I had a brain wave yesterday… (!) All of a sudden it dawned on me that a ‘want’  is not the same as a ‘need’… It is quite OK to have ‘wants’ as long as you understand that you can easily live without any of them. (Although a friend of mine commented that ‘wants’ are [...]

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ITIL Expert, business woman or… what I've learned during my 5 days on the couch

August 12, 2011

Last week I spent the entire week either in bed or on the couch, felled by either a massive cold or flu (the jury is still out on the exact culprit). As I usually have a fairly active lifestyle this week was different on many levels and I learned a lot from it: About being [...]

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Keeping our focus on the end goal – how ITSM makes impact on business outcomes

June 17, 2011

Last week somebody accused me on being too much process focused and not enough focused on the end result. After my initial emotive response (and the associated defence mechanism), I started to analyse why this person would say such a thing. In my discussions with people, and in my articles I talk a lot about [...]

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