business

Are visas designed to make us cheat?

June 13, 2012

Tweet Since I am going to South America next month I have entered the wonderful world of visas again…. AARGGHH  - and it is driving me crazy! Why do visas still exist in the first place? Isn’t it enough to have a checkpoint when you enter the country so that people know where you are [...]

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US Election – the holograms at CNN

June 13, 2012

Tweet Remember how I was talking about the holograms that CNN used during the election coverage?  I wrote about it in my blog on November 5th.  Well – the story continues as yesterday I found an article on the CBC news website that these holograms weren’t even the real deal! Have a look at the [...]

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Cloud computing or rather… computing in the cloud

June 13, 2012

Tweet On my flight back from Los Angeles to Sydney a few weeks ago I sat next to a lovely person named Martin. As he is also working in the IT industry (surprise, surprise…) we started talking about mobile applications and cloud computing in general. Martin mentioned that he had a fantastic experience on his [...]

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The 5 things Wal Mart taught me on how to do business with large companies

June 13, 2012

Tweet This morning I attended a presentation by Mr. Peter Sharp, Snr. Vice President of Wal Mart in Asia and one of the things I picked up from him is this list on how to do business with a large company: Don’t become over dependent Never rely on 1 customer for more than 40% of [...]

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Cloud Computing, SaaS or virtualization… what changes for the end-user?

June 13, 2012

Tweet Yesterday, I talked about the 10 things to consider when you migrate to a hosted solution, and this was mostly from a business owner point of view. But what about the end-user?? Today I try to answer the question: Cloud Computing, SaaS or Virtualization –  what changes for the end-user?: What is different about [...]

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The secret of ITIL Service Level Management is… manipulation!

June 13, 2012

Tweet No, it’s not a bad thing to compare ITIL Service Level Management to manipulation! Basically, what I mean to say is that we as IT professionals know what we want to do and NEED to do to support the business goals and through Service Level Management we make sure we offer our clients and [...]

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ITIL Service Strategy: Demand Management, and the top 4 resistance you can expect during implementation

June 13, 2012

Tweet Every process that you implement into the organization, will initiate some form of resistance. A large component of your project planning should revolve around communication, education and awareness. It is through these activities that people in the IT organization AND in the business units start to understand what Demand Management is trying to achieve. [...]

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Cloud Computing and ITSM – 2 peas in a pot…

June 13, 2012

Tweet This morning I was thinking about my next article and whether it would be on IT Service Management (ITSM) or on Cloud Computing when it dawned on me: you can’t do one properly without the other! The reason for this is that as IT professional you will need to understand the services you deliver [...]

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The visa story… part 2

June 13, 2012

Tweet Remember my frustration last week when the Brazilian embassy was saying that I needed to apply for a work permit?! Well.. get this: Our client has changed the itinerary of the trip because we didn’t want to run the risk of me not having a visa. So no paid assignments, and more a business [...]

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How ITSM changes "The business of IT"

June 13, 2012

Tweet I just realised that I always talk about ITSM, and not often about ITIL. This might be confusing for some people so here is a view into my thoughts around ITSM, ITIL and the business of IT in general: Ivanka’s rules of Managing IT Services: You –  IT department –  are here for a [...]

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