business

US Election – the holograms at CNN

March 4, 2012

Remember how I was talking about the holograms that CNN used during the election coverage? I wrote about it in my blog on November 5th. Well – the story continues as yesterday I found an article on the CBC news website that these holograms weren’t even the real deal! Have a look at the article. [...]

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Now that is service with a capital S!

March 4, 2012

I feel like I have entered in a scene of that Frasier episode where they discover ‘the platinum door’ …! Every time when I travel things get better and better… first there was airline travel and shopping at the airport which is great! But then there was the Airline lounge where you could relax and [...]

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Economic downturn? Keep the service coming!

March 4, 2012

Even while we are on a family holiday, we keep talking about Service Management ( I know.. occupational hazard I suppose!) as it is very obvious around us… things are changing with the US economy going down. We are in Hawaii at a resort that is famous for its restaurants and service and we were [...]

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There is more to ITIL Service Management implementation than most project Managers think…

February 23, 2012

This post is a little bit different because today is a special day for me… my latest book got published! (first on Mobipocket as an eBook, but it will show up on Amazon soon enough as a paperback). Reason why I am writing here about it, is twofold: Of course I am proud about this [...]

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2 Most important things to stay in business while times are tough

November 29, 2011

This is a very short post as I promised only 2 things… so here is comes: 1. STOP READING THE PAPERS AND FOCUS ON YOUR BUSINESS I love this one as it is soooo true! The more time we spend on reading the articles in the paper with all the ‘doom & gloom’ stories, the [...]

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Are you a star??

November 26, 2011

I just received Bob Lefsetz’s newsletter and it resonated with me. I must admit that a lot of Bob’s letters go over my head as I am not familiar with the music industry, but I love his view points and honest opinions and there are always little take aways from reading his letters. Today’s newsletter [...]

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The one and only bullet proof way to success in business

November 16, 2011

Running a business is really very simple… in theory! You have a unique product or service (or a unique delivery mechanism of an existing product or service), and you set your targets and your goals for the year. But then what?! Initially you do all the work yourself and the business is going really well… [...]

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ITIL is simply not enough – Why ITSM initiatives fail before they even get started – interview with John Clark about the future of ITSM.

November 3, 2011

In September this year I attended the itSMF-USA FUSION10 conference where I finally met John Clark. During our discussions I was impressed with his approach to IT Service management and the Business Process Management approach to managing an IT organisation. To share with you some of the ideas around BPM and its role within IT [...]

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What ITIL Service Managers can learn from a Wall Street Stockbroker who ended up in Jail…

October 22, 2011

WOW – that’s all I can say at the moment. I just returned back into the office after attending a lunch function. The speaker was Jordan Belfort, and I must admit that until 1 month ago I had never heard of him. But I knew this presentation was coming up so I bought his books [...]

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