certification

ITIL V3 Certification Passrates close to 100%

November 29, 2011

Many people ask for passrates of our students, and to be quite honest there is no complete answer to this question. Reason being that most of our ITIL V3 Foundation students organise their exams independently via Prometric test centres. We don’t get the feedback on how they performed (apart from a select few who send [...]

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FIFA worldcup has opened way for ITIL Worldcup

November 29, 2011

The last couple of weeks you can not avoid the soccer worldcup; everybody is talking about it, most TV channels will have some sort of coverage around it and it makes me wonder.. A soccer game takes AT LEAST 90 minutes – unless there is overtime – with a break in the middle. Most people [...]

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ITIL V3 Intermediate course – OSA

November 29, 2011

WOW – what a week it has been! I have been a busy little bee… teaching a new course in a country where I don’t speak the language is one of those experiences that you don’t get every day! As a person and as an IT Service Management Professional you can’t help but learn and [...]

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Are you an ITSM Grand Master?? or did you happen to pass your theory ITIL exam?

September 4, 2011

EVERY DAY IS A SCHOOL DAY… … has been our motto for the past 10 years, as you never stop learning and never know everything about a subject. Our students know that things change rapidly and that there is always something new that you will need to know. A new theory, a new framework or [...]

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The 6 best answers to ITIL Service Manager exam questions

September 4, 2011

As I am going through some mock exams today, I notice that most people make the same mistakes so I wanted to give an overview with hints and tips on how to create the BEST answers to the ITIL Service Management exam questions: IT IS NOT ABOUT YOU This is my first hint… when you [...]

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You give ITSM and ITIL a bad name!

June 17, 2011

My personal motto is “every day is a school day” and I always feel sad and disappointed when I meet people who clearly don’t want to learn anymore. Last Wednesday I met one of those people again, and 3 days later I still think about the discussion we had. (or rather: didn’t have) This is [...]

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Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?

June 13, 2011

WOW – that is one massive title… The reason why I wanted to write about this subject of ITIL V3 intermediate exams is because I find it very difficult to ‘sell’ this policy to my accredited trainers and our delivery partners. This is the issue: The Art of Service (and every other Accredited Training Organization) [...]

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ITIL V2 Manager Certificate; I want it and I want it NOW! (your wish has been granted)

February 14, 2011

Well… it’s not quite that simple, but the chances are a lot better with a new publication that The Art of Service has put on the market. Yep – better late than never! I  know… because the ITIL V2 managers program may be pulled in 2009 in favor of the ITIL V3 intermediate exams. The [...]

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Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!

February 12, 2011

As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the ITIL V3 Foundation and ITIL V3 Foundation Bridge exam. This new syllabus is a result of the global review and lots of feedback from many students, training providers and examination institutes. The biggest [...]

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The end is near for ITIL V2 certification – whether you like it or not

December 12, 2010

Every month we receive the ITIL® exam related marketing information and every month I marvel at the amount of people who still sit their ITIL® V2 certification exams. For example, in September 2010 there were still 50 people who (re-)sat their ITIL V2 Foundation exam. (Remember that the full exam was withdrawn on the 30th [...]

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