certification

ITIL V3 Certification – are you confused?? You are NOT alone…

March 4, 2012

For a scheme that has been around for approx. 2 years now, it is pretty sad that there is no increased clarity around the ITIL V3 certification scheme.  Where a few years ago most clients would be confused because of the scheme it self, now it seems that training providers are able to do their [...]

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Bad news for ITIL V2-V3 Foundation bridge self study people

March 4, 2012

Every couple of days we receive a phone call or an email from a student asking about the ITIL V2-V3 Foundation Bridging program. The good news is: This exam is available until June 30th, 2011 The bad news is: The prerequisite is that  you MUST complete an accredited program in order to sit the exam [...]

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Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!

February 27, 2012

As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the ITIL V3 Foundation and ITIL V3 Foundation Bridge exam. This new syllabus is a result of the global review and lots of feedback from many students, training providers and examination institutes. The biggest [...]

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ITIL V3 Certification Passrates close to 100%

November 29, 2011

Many people ask for passrates of our students, and to be quite honest there is no complete answer to this question. Reason being that most of our ITIL V3 Foundation students organise their exams independently via Prometric test centres. We don’t get the feedback on how they performed (apart from a select few who send [...]

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FIFA worldcup has opened way for ITIL Worldcup

November 29, 2011

The last couple of weeks you can not avoid the soccer worldcup; everybody is talking about it, most TV channels will have some sort of coverage around it and it makes me wonder.. A soccer game takes AT LEAST 90 minutes – unless there is overtime – with a break in the middle. Most people [...]

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ITIL V3 Intermediate course – OSA

November 29, 2011

WOW – what a week it has been! I have been a busy little bee… teaching a new course in a country where I don’t speak the language is one of those experiences that you don’t get every day! As a person and as an IT Service Management Professional you can’t help but learn and [...]

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Are you an ITSM Grand Master?? or did you happen to pass your theory ITIL exam?

September 4, 2011

EVERY DAY IS A SCHOOL DAY… … has been our motto for the past 10 years, as you never stop learning and never know everything about a subject. Our students know that things change rapidly and that there is always something new that you will need to know. A new theory, a new framework or [...]

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The 6 best answers to ITIL Service Manager exam questions

September 4, 2011

As I am going through some mock exams today, I notice that most people make the same mistakes so I wanted to give an overview with hints and tips on how to create the BEST answers to the ITIL Service Management exam questions: IT IS NOT ABOUT YOU This is my first hint… when you [...]

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You give ITSM and ITIL a bad name!

June 17, 2011

My personal motto is “every day is a school day” and I always feel sad and disappointed when I meet people who clearly don’t want to learn anymore. Last Wednesday I met one of those people again, and 3 days later I still think about the discussion we had. (or rather: didn’t have) This is [...]

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Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?

June 13, 2011

WOW – that is one massive title… The reason why I wanted to write about this subject of ITIL V3 intermediate exams is because I find it very difficult to ‘sell’ this policy to my accredited trainers and our delivery partners. This is the issue: The Art of Service (and every other Accredited Training Organization) [...]

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