cmdb

how to implement a CMDB, CMS and Configuration Management without any problems

June 13, 2012

Tweet Did that get your attention?! Reality is that most people struggle with the implementation of Configuration Management. Their projects tend to become ‘bigger than Ben Hur’  and the CMDB is not trusted because the data is inaccurate. What do you need to do to make your CMDB a valuable component of your IT Service [...]

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ITIL V3 Intermediate course – OSA

November 29, 2011

Tweet WOW – what a week it has been! I have been a busy little bee… teaching a new course in a country where I don’t speak the language is one of those experiences that you don’t get every day! As a person and as an IT Service Management Professional you can’t help but learn [...]

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A CMDB is not a Database – and 3 other things I’ve learnt about a CMDB…

October 27, 2010

Tweet After working in the ITSM industry for almost 15 years, I thought it was about time to listen to a presentation by Glenn O’Donnell and Carlos Casanova about the CMDB (Configuration Management Database). Why did I torture myself to attend this 7am presentation after a looooooong night of ‘networking’ the day before?! I honestly [...]

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