November 29, 2011
WOW – what a week it has been! I have been a busy little bee… teaching a new course in a country where I don’t speak the language is one of those experiences that you don’t get every day! As a person and as an IT Service Management Professional you can’t help but learn and [...]
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October 29, 2010
Did that get your attention?! Reality is that most people struggle with the implementation of Configuration Management. Their projects tend to become ‘bigger than Ben Hur’ and the CMDB is not trusted because the data is inaccurate. What do you need to do to make your CMDB a valuable component of your IT Service Delivery? [...]
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