economy

Economic downturn? Keep the service coming!

March 4, 2012

Even while we are on a family holiday, we keep talking about Service Management ( I know.. occupational hazard I suppose!) as it is very obvious around us… things are changing with the US economy going down. We are in Hawaii at a resort that is famous for its restaurants and service and we were [...]

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2 Most important things to stay in business while times are tough

November 29, 2011

This is a very short post as I promised only 2 things… so here is comes: 1. STOP READING THE PAPERS AND FOCUS ON YOUR BUSINESS I love this one as it is soooo true! The more time we spend on reading the articles in the paper with all the ‘doom & gloom’ stories, the [...]

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Why Social Media is important for ITIL and ITSM practitioners

June 22, 2011

Life will never be the same again! I remember the day in the last century when I purchased my first mobile phone so I could continue the conversations with my clients while I was stuck in one of many traffic jams in The Netherlands.  I also remember that most of my consultancy clients didn’t have [...]

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Starting from scratch in 2009 – new chances for ITIL, ITSM and Cloud Computing…

June 17, 2011

It is 7am on the 1st of January 2009 – always a special moment the start of a new year. We have a tradition that on the 31st of December we grab a little notebook that we hide during the year and look back at our goals and ambitions that we wrote down on the [...]

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What to do in times of recession and economic downturn?

February 14, 2011

You start a business!  Yes – you read that correctly… this is the ideal time to start up a new business. Many people are feeling less secure about employment and Seek.com published their survey results this week that 14% of people are worried about losing their job.  My husband and I started The Art of [...]

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In times of economic and political insecurity.. ITIL TO THE RESCUE!

November 3, 2010

I am on my way to Singapore and on the way over to the airport I was listening to the radio. As today is November 4th there is a lot of talk about the US elections but also about the economic situation in Australia. Now here is the thing: (rant coming…) The federal bank of [...]

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In times of economic crisis… don’t stick your head in the sand but HEAD FOR THE CLOUD!

October 28, 2010

It has become apparent to me that Australia is still very much the lucky country. Yes we like to complain about the economic situation and the fact that the interest rates are around the 8% at the moment but overall I think we’re still going strong! Why am I saying this? Well, I have spent [...]

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In times of recession – how does ITIL Service Management help to keep your good employees?

August 20, 2010

Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training industry. Inevitably the questions go the the current economic climate and the position of education in all this. To me this is really easy – but then again: I run an education company so I am slightly biased [...]

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Revenue is great, but cash is king!

October 10, 2008

For the past 18 months or so I have been trying to have ‘cash’ as our quarterly theme but for whatever reason, it didn’t really work. And to be honest, you don’t want staff members to be only money driven… so we came up with another solution! We didn’t start the business purely for the [...]

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ITIL is dead… long live ITIL!

September 25, 2008

In this last week I read in Rob England’s blog that there are rumours about the fact that the discussion on ITIL V4 has commenced… I must say that it doesn’t surprise me at all, but it goes to show that ITIL is dead. When a framework that is quite generic and ‘vague’ (for lack [...]

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