exam

ITIL V3 Certification Passrates close to 100%

November 29, 2011

Many people ask for passrates of our students, and to be quite honest there is no complete answer to this question. Reason being that most of our ITIL V3 Foundation students organise their exams independently via Prometric test centres. We don’t get the feedback on how they performed (apart from a select few who send [...]

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ITIL V2 Manager Certificate; I want it and I want it NOW! (your wish has been granted)

February 14, 2011

Well… it’s not quite that simple, but the chances are a lot better with a new publication that The Art of Service has put on the market. Yep – better late than never! I  know… because the ITIL V2 managers program may be pulled in 2009 in favor of the ITIL V3 intermediate exams. The [...]

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Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!

February 12, 2011

As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the ITIL V3 Foundation and ITIL V3 Foundation Bridge exam. This new syllabus is a result of the global review and lots of feedback from many students, training providers and examination institutes. The biggest [...]

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Do you get PDU credits when you enrol in ITIL V3 eLearning Programs?

December 9, 2010

Many of our students are registered with PMI and because of this, they are interested in the PDU values. After you complete your eLearning Program you receive a certificate of completion. This certificate has our company name on it and the contact hour equivalent of the program. For example: ITIL Foundation eLearning is equivalent to [...]

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The future of ITIL certification : NO more ITIL V2 exams

December 9, 2010

I am packing up as my stay in Cairns has finished. The last 2 days were very good – I was invited to attend the EXIN partner event to hear about the direction EXIN is going to take in the future. As always the presentations are mostly marketing and sales from EXIN to the training [...]

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ITIL Service Management exam with ITC case study

December 9, 2010

Many people ask me for hint and tips to pass the ITIL Service Manager exam and I have written a couple of posts about it already. But I’ve never really touched on the case study before… why? Two reasons: Depending on the Examination institute there are a number of case studies around.  EXIN uses ITC [...]

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Why do training organisations pay mega $$ for ITIL accreditation?

November 8, 2010

Caveat and pre-warning. This might turn into a little bit of a rant… Today I was notified that we didn’t win a large training opportunity. This doesn’t happen often, but still.. not happy with the results. And as always I try to figure out where I could have assisted the client better in their purchasing [...]

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How to get from ITIL Foundation to ITIL V3 Expert in 3 months or less…

August 24, 2010

Most of our clients are currently actively considering ‘upskilling’ to ITIL V3, and this morning I received an email from one of our clients (whom I consider to be a friend as well after so many years of working together) which triggered me to write this blog. The other thought I had was that my [...]

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Now you can sit for your ITIL V2 Exams and pass the first time.. without breaking a sweat

August 19, 2010

Don’t panic – you’ve got until August 31 to sit your exam so there is still time. Although … I expect that if you haven’t ordered your exams yet, you won’t have enough time to get it all done before the cutoff date of August 31, 2010. Both EXIN and ISEB need approx. 4 week [...]

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Bad news for ITIL V2-V3 Foundation bridge self study people

August 16, 2010

Every couple of days we receive a phone call or an email from a student asking about the ITIL V2-V3 Foundation Bridging program. The good news is: This exam is available until June 30th, 2011 The bad news is: The prerequisite is that  you MUST complete an accredited program in order to sit the exam [...]

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