ITIL expert

ITIL V3 Certification Passrates close to 100%

November 29, 2011

Many people ask for passrates of our students, and to be quite honest there is no complete answer to this question. Reason being that most of our ITIL V3 Foundation students organise their exams independently via Prometric test centres. We don’t get the feedback on how they performed (apart from a select few who send [...]

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Are you an ITSM Grand Master?? or did you happen to pass your theory ITIL exam?

September 4, 2011

EVERY DAY IS A SCHOOL DAY… … has been our motto for the past 10 years, as you never stop learning and never know everything about a subject. Our students know that things change rapidly and that there is always something new that you will need to know. A new theory, a new framework or [...]

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Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?

June 13, 2011

WOW – that is one massive title… The reason why I wanted to write about this subject of ITIL V3 intermediate exams is because I find it very difficult to ‘sell’ this policy to my accredited trainers and our delivery partners. This is the issue: The Art of Service (and every other Accredited Training Organization) [...]

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Continual Improvement – what ITIL Service Management can learn from HR Management

May 7, 2011

As I was invited to speak at a Learning and Development conference in Sydney yesterday, I had the opportunity to listen to a number of the speakers. Maybe my biggest learning is that I have been too much blinded / tunnel visioned around my area of expertise. In the past 15 years I only attended [...]

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Real world ITIL experience, not from the theory books.. but from the front line

February 12, 2011

At the time of writing, there are 115 authors registered for the ITIL Experience Crowdsourcing Project, and 40 of those have written a page on their experiences with ITIL already. This is what Vinoth Sivasubramanian wrote: 1. I choose to study the ITIL Framework because… I have spend over 7 years of my life in the [...]

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Do you get PDU credits when you enrol in ITIL V3 eLearning Programs?

December 9, 2010

Many of our students are registered with PMI and because of this, they are interested in the PDU values. After you complete your eLearning Program you receive a certificate of completion. This certificate has our company name on it and the contact hour equivalent of the program. For example: ITIL Foundation eLearning is equivalent to [...]

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How to get from ITIL Foundation to ITIL V3 Expert in 3 months or less…

August 24, 2010

Most of our clients are currently actively considering ‘upskilling’ to ITIL V3, and this morning I received an email from one of our clients (whom I consider to be a friend as well after so many years of working together) which triggered me to write this blog. The other thought I had was that my [...]

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3 golden rules of becoming an Expert

July 9, 2010

Learning a new skill is a tricky thing to do. But when you follow these 3 rules you should be fine: Learn it properly the first time. When you have the correct technique you don’t have to un-learn yourself later down the track and you’ll benefit in the long run. When you are new to [...]

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What will this day be like? I wonder… What will my future be? I wonder…

January 4, 2010

Yes, OK.. I’ll admit it.. I LOVE The Sound of Music! Probably saw that movie a million times and never get bored by watching it. But that’s not what this blog is about, not really… Today is the first day back in the office after a long break and all day I’ve had this song [...]

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Another ITIL or ITSM based Linkedin Group… why should I join?

September 24, 2009

Today we created a new group on Linkedin, called: SERVICE TALK – the true ITIL & ITSM experience I say ‘we’ as this is not an Art of Service initiative – this is an idea that Chris Dancy (@serviceSphere on twitter) and I came up with last week. The trigger was the fact that we [...]

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