ITIL V3

ITIL V3 Certification – are you confused?? You are NOT alone…

March 4, 2012

For a scheme that has been around for approx. 2 years now, it is pretty sad that there is no increased clarity around the ITIL V3 certification scheme.  Where a few years ago most clients would be confused because of the scheme it self, now it seems that training providers are able to do their [...]

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Does ITIL still cover all Service Management aspects when you utilize Cloud Computing?

March 4, 2012

This week I have been engaged in an email discussion  on the subject of the limits of ITIL when it is used in a cloud computing environment. Should there be an extension to ITIL specific for Cloud Computing environments? (hey – idea, just thought of this.. we could call this ITIL V3.1 or ITIL V4… [...]

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Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!

February 27, 2012

As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the ITIL V3 Foundation and ITIL V3 Foundation Bridge exam. This new syllabus is a result of the global review and lots of feedback from many students, training providers and examination institutes. The biggest [...]

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There is more to ITIL Service Management implementation than most project Managers think…

February 23, 2012

This post is a little bit different because today is a special day for me… my latest book got published! (first on Mobipocket as an eBook, but it will show up on Amazon soon enough as a paperback). Reason why I am writing here about it, is twofold: Of course I am proud about this [...]

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ITIL V3 Certification Passrates close to 100%

November 29, 2011

Many people ask for passrates of our students, and to be quite honest there is no complete answer to this question. Reason being that most of our ITIL V3 Foundation students organise their exams independently via Prometric test centres. We don’t get the feedback on how they performed (apart from a select few who send [...]

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ITIL V3 Intermediate course – OSA

November 29, 2011

WOW – what a week it has been! I have been a busy little bee… teaching a new course in a country where I don’t speak the language is one of those experiences that you don’t get every day! As a person and as an IT Service Management Professional you can’t help but learn and [...]

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Are you an ITSM Grand Master?? or did you happen to pass your theory ITIL exam?

September 4, 2011

EVERY DAY IS A SCHOOL DAY… … has been our motto for the past 10 years, as you never stop learning and never know everything about a subject. Our students know that things change rapidly and that there is always something new that you will need to know. A new theory, a new framework or [...]

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ITIL Expert, business woman or… what I've learned during my 5 days on the couch

August 12, 2011

Last week I spent the entire week either in bed or on the couch, felled by either a massive cold or flu (the jury is still out on the exact culprit). As I usually have a fairly active lifestyle this week was different on many levels and I learned a lot from it: About being [...]

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Delivering Unforgettable Customer Service – yes you: ITIL expert! (I am talking to you!)

June 17, 2011

Now that I’ve got your attention… At the beginning of each year we tend to look at the things we need or want to achieve in the next 12 months. We look at courses we want to do, qualifications and certifications we want to achieve or job promotions we want to chase. But when you [...]

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You give ITSM and ITIL a bad name!

June 17, 2011

My personal motto is “every day is a school day” and I always feel sad and disappointed when I meet people who clearly don’t want to learn anymore. Last Wednesday I met one of those people again, and 3 days later I still think about the discussion we had. (or rather: didn’t have) This is [...]

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