itil

ITIL is dead… long live ITIL!

June 13, 2012

Tweet In this last week I read in Rob England’s blog that there are rumours about the fact that the discussion on ITIL V4 has commenced… I must say that it doesn’t surprise me at all, but it goes to show that ITIL is dead. When a framework that is quite generic and ‘vague’ (for [...]

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Aida, Opera, Classical Music and IT Service Management

June 13, 2012

Tweet We are going to see the opera AIDA in Brisbane… both my husband and I love classical music and we are trying to get our son interested in artistic performances as well. Since he was 5 years old we have been taking him to the ballet (The Nutcracker is fantastic for kids!!), Musicals (Mama [...]

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What happened to Service Validation and testing in ITIL V3 Foundation Syllabus?

June 13, 2012

Tweet Today was a very exciting but also very sad day for me… Our development team showed us the alpha version of the new ITIL V3 Foundation course material which is developed based on the new APMG/EXIN syllabus. This new course and the new exam is going to be launched on the first of May [...]

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Are visas designed to make us cheat?

June 13, 2012

Tweet Since I am going to South America next month I have entered the wonderful world of visas again…. AARGGHH - and it is driving me crazy! Why do visas still exist in the first place? Isn’t it enough to have a checkpoint when you enter the country so that people know where you are [...]

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BREAKING NEWS – ITIL V4 is already for sale (TiC)

June 13, 2012

Tweet After all the discussion about the refresh of the refresh of ITIL V3 you can imagine the surprise I got this morning when I saw this in an online bookshop: ITIL Version 4 (itil) itil Version 4 (itil) [Paperback] By Ogc List Price : $199.50 Min Price : $132.59 Not everybody might find this funny, but it [...]

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Which ITIL lifecycle phase interacts with the clients?

June 13, 2012

Tweet The ITIL Framework is based around IT Service Management (so basically the activities that need to be done to create, deliver and manage IT Services). As the focus is on the management of services it is of vital importance to stay in constant contact with your clients, every phase in the Service Lifecycle focuses [...]

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ITIL Information Security Management – the facebook way

June 13, 2012

Tweet When I teach my students about the ITIL process of Information security Management the biggest concept to teach is the acronym CIA: Confidentiality Integrity Availability of data and associated systems, service assets etc. What we discuss is that information has to be dealt with in a very cautious manner as there are a lot [...]

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What the ITIL industry can learn from iPods and sweaty sneakers

June 13, 2012

Tweet I have never been a fan of sneakers / trainers / sport shoes.. they always make my feet smell (I know, WAY too much information!) and I am yet to find anybody who can convince me that this does NOT happen to him or her.. too much empirical research data proves that I am [...]

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It is official: Availability Management is more important than Capacity Management.

June 13, 2012

Tweet Today I decided to work from home as I needed to get a couple of things done urgently. And for most of these tasks I needed to be online. A few weeks ago we switched our internet providers because our old provider – although very stable – only offered ADSL in our area. And [...]

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