itil

FIFA worldcup has opened way for ITIL Worldcup

November 29, 2011

The last couple of weeks you can not avoid the soccer worldcup; everybody is talking about it, most TV channels will have some sort of coverage around it and it makes me wonder.. A soccer game takes AT LEAST 90 minutes – unless there is overtime – with a break in the middle. Most people [...]

Read the full article →

ITIL V3 Intermediate course – OSA

November 29, 2011

WOW – what a week it has been! I have been a busy little bee… teaching a new course in a country where I don’t speak the language is one of those experiences that you don’t get every day! As a person and as an IT Service Management Professional you can’t help but learn and [...]

Read the full article →

ITIL is simply not enough – Why ITSM initiatives fail before they even get started – interview with John Clark about the future of ITSM.

November 3, 2011

In September this year I attended the itSMF-USA FUSION10 conference where I finally met John Clark. During our discussions I was impressed with his approach to IT Service management and the Business Process Management approach to managing an IT organisation. To share with you some of the ideas around BPM and its role within IT [...]

Read the full article →

On the origin of ITIL Expert species

November 1, 2011

In the past decade I have had the pleasure of observing many IT Professionals ‘in the wild’. As a non-technical IT Professional I sometimes feel like I’m on a safari looking at all these different type of animals and staring at them in awe and wonder. They are magnificent creatures to observe, albeit sometimes a [...]

Read the full article →

exercise, pilates and ITIL implementation

October 6, 2011

Today, in the midst of me doing a swan, going into a grasshopper (?) exercise on the ladder barrel during a Pilates session – I had a thought. Going to Pilates twice a week is very similar to committing yourself to implementing ITIL Processes in the organisation. We like the idea of exercise (in this [...]

Read the full article →

ITIL Service Management – or how to deal with customers who say: "I want – I want – I want…"

September 8, 2011

I had a brain wave yesterday… (!) All of a sudden it dawned on me that a ‘want’ is not the same as a ‘need’… It is quite OK to have ‘wants’ as long as you understand that you can easily live without any of them. (Although a friend of mine commented that ‘wants’ are [...]

Read the full article →

Are you an ITSM Grand Master?? or did you happen to pass your theory ITIL exam?

September 4, 2011

EVERY DAY IS A SCHOOL DAY… … has been our motto for the past 10 years, as you never stop learning and never know everything about a subject. Our students know that things change rapidly and that there is always something new that you will need to know. A new theory, a new framework or [...]

Read the full article →

The 6 best answers to ITIL Service Manager exam questions

September 4, 2011

As I am going through some mock exams today, I notice that most people make the same mistakes so I wanted to give an overview with hints and tips on how to create the BEST answers to the ITIL Service Management exam questions: IT IS NOT ABOUT YOU This is my first hint… when you [...]

Read the full article →

ITIL framework like tide in the ocean? or is this start of a tsunami?!

August 21, 2011

Where am I going with this? Well…I am starting to see the first lead indicators of a changing trend in the use of the ITIL framework. And I’ll tell you why: in the ’80s and ’90s ITIL came up from a mainframe / Datacenter centric IT delivery model and it worked really well. This type [...]

Read the full article →

Why Social Media is important for ITIL and ITSM practitioners

June 22, 2011

Life will never be the same again! I remember the day in the last century when I purchased my first mobile phone so I could continue the conversations with my clients while I was stuck in one of many traffic jams in The Netherlands. I also remember that most of my consultancy clients didn’t have [...]

Read the full article →

← Previous Entries