November 3, 2011
In September this year I attended the itSMF-USA FUSION10 conference where I finally met John Clark. During our discussions I was impressed with his approach to IT Service management and the Business Process Management approach to managing an IT organisation. To share with you some of the ideas around BPM and its role within IT [...]
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November 1, 2011
In the past decade I have had the pleasure of observing many IT Professionals ‘in the wild’. As a non-technical IT Professional I sometimes feel like I’m on a safari looking at all these different type of animals and staring at them in awe and wonder. They are magnificent creatures to observe, albeit sometimes a [...]
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