itsm

ITIL V3 Certification – are you confused?? You are NOT alone…

March 4, 2012

For a scheme that has been around for approx. 2 years now, it is pretty sad that there is no increased clarity around the ITIL V3 certification scheme. Where a few years ago most clients would be confused because of the scheme it self, now it seems that training providers are able to do their [...]

Read the full article →

Now that is service with a capital S!

March 4, 2012

I feel like I have entered in a scene of that Frasier episode where they discover ‘the platinum door’ …! Every time when I travel things get better and better… first there was airline travel and shopping at the airport which is great! But then there was the Airline lounge where you could relax and [...]

Read the full article →

Why should I do ITIL V3 Intermediate Programs via The Art of Service?

February 27, 2012

ITIL v3 Intermediate Courses Do the courses also include a paper textbook or strictly PDFs? My preference is on paper since easier on the eyes (especially with me doing cram weeks). If strictly PDF can I get the paper version too? Who would focus on the Capability versus Lifecycle program? I suspect I’m more interested [...]

Read the full article →

Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!

February 27, 2012

As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the ITIL V3 Foundation and ITIL V3 Foundation Bridge exam. This new syllabus is a result of the global review and lots of feedback from many students, training providers and examination institutes. The biggest [...]

Read the full article →

There is more to ITIL Service Management implementation than most project Managers think…

February 23, 2012

This post is a little bit different because today is a special day for me… my latest book got published! (first on Mobipocket as an eBook, but it will show up on Amazon soon enough as a paperback). Reason why I am writing here about it, is twofold: Of course I am proud about this [...]

Read the full article →

ITIL V3 Intermediate course – OSA

November 29, 2011

WOW – what a week it has been! I have been a busy little bee… teaching a new course in a country where I don’t speak the language is one of those experiences that you don’t get every day! As a person and as an IT Service Management Professional you can’t help but learn and [...]

Read the full article →

Are you a star??

November 26, 2011

I just received Bob Lefsetz’s newsletter and it resonated with me. I must admit that a lot of Bob’s letters go over my head as I am not familiar with the music industry, but I love his view points and honest opinions and there are always little take aways from reading his letters. Today’s newsletter [...]

Read the full article →

ITIL is simply not enough – Why ITSM initiatives fail before they even get started – interview with John Clark about the future of ITSM.

November 3, 2011

In September this year I attended the itSMF-USA FUSION10 conference where I finally met John Clark. During our discussions I was impressed with his approach to IT Service management and the Business Process Management approach to managing an IT organisation. To share with you some of the ideas around BPM and its role within IT [...]

Read the full article →

On the origin of ITIL Expert species

November 1, 2011

In the past decade I have had the pleasure of observing many IT Professionals ‘in the wild’. As a non-technical IT Professional I sometimes feel like I’m on a safari looking at all these different type of animals and staring at them in awe and wonder. They are magnificent creatures to observe, albeit sometimes a [...]

Read the full article →

← Previous Entries