SaaS

Does ITIL still cover all Service Management aspects when you utilize Cloud Computing?

March 4, 2012

This week I have been engaged in an email discussion  on the subject of the limits of ITIL when it is used in a cloud computing environment. Should there be an extension to ITIL specific for Cloud Computing environments? (hey – idea, just thought of this.. we could call this ITIL V3.1 or ITIL V4… [...]

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Green IT – pie in the sky? No… head for the clouds!

November 26, 2011

The more I discuss the possibilities of Cloud Computing with people the more I am getting convinced that this will become an important ‘tool’ in the aim for Green IT. Reason for this is that cloud computing makes a lot of things easier to manage – sometimes even easier than when you have your IT [...]

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In times of economic crisis… don’t stick your head in the sand but HEAD FOR THE CLOUD!

October 28, 2010

It has become apparent to me that Australia is still very much the lucky country. Yes we like to complain about the economic situation and the fact that the interest rates are around the 8% at the moment but overall I think we’re still going strong! Why am I saying this? Well, I have spent [...]

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Three things Project managers needs to know to manage successful SaaS implementations

October 23, 2010

Software as a Service has enormous benefits both to the IT organisation and the business community. The service is on a subscription basis, which allows you to get access to product features that would have been out of reach with the ‘on site’ software applications. Purely because it would have been too expensive to purchase [...]

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What Software Application do companies want in the cloud?

August 18, 2010

The following question was posted in a Linkedin forum: By 2012, according to Gartner, 20% of your industry will be going to the cloud, OK then what software applications and in what market segment? My answer: Hi Peter, for the last 2 years I have been following this ‘cloud computing’ phenomena with a lot of [...]

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itSMF Brisbane presentation – how ITIL and ITSM saves the Cloud Computing Providers

June 9, 2010

Today I presented at the Queensland chapter meeting of the itSMF usergroup. The topic I was asked to present on was on the connection between ITIL / ITSM and Cloud Computing. Rather than talking about our Cloud Computing Certification Pathway, I decided to talk about my own experience with Cloud Computing… it’s a case study [...]

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Lessons learnt from running Cloud Computing without ITIL Processes

June 8, 2010

Once upon a time, really not that long ago… approx. 3 years to be exact…. I wanted to improve our business processes to enable more streamlined customer interaction and more efficiency in account management. The CRM software we used didn’t work the way we wanted it and after some research (mainly because we used Microsoft [...]

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ITIL Information Security Management – the facebook way

February 17, 2009

When I teach my students about the ITIL process of Information security Management the biggest concept to teach is the acronym CIA: Confidentiality Integrity Availability of data and associated systems, service assets etc. What we discuss is that information has to be dealt with in a very cautious manner as there are a lot of [...]

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Cloud Computing, SaaS or virtualization… what changes for the end-user?

September 24, 2008

Yesterday, I talked about the 10 things to consider when you migrate to a hosted solution, and this was mostly from a business owner point of view. But what about the end-user?? Today I try to answer the question: Cloud Computing, SaaS or Virtualization –  what changes for the end-user?: What is different about the [...]

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Top 10 things to consider when migrating to SaaS or Hosted Software solutions -

September 23, 2008

Today somebody asked me what small to medium business owners need to consider when they wish to migrate to a hosted Software Solution. So here are my initial 10 thoughts: Migration issues in general: Choosing software or any type of IT solution has a reason: you want your business processes to run more effectively and/or [...]

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