success

There is more to ITIL Service Management implementation than most project Managers think…

February 23, 2012

This post is a little bit different because today is a special day for me… my latest book got published! (first on Mobipocket as an eBook, but it will show up on Amazon soon enough as a paperback). Reason why I am writing here about it, is twofold: Of course I am proud about this [...]

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Planning and focus – the secrets to success.

December 16, 2011

Successful entrepreneurs (and business people in general) are disciplined and focussed. They have a clear vision and goal. Know exactly why they have their business and why they want to be involved in it. Not only do they know the WHY – they also know the how: One page strategic Plan Quarterly priorities Monthly measurements [...]

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ITIL V3 Certification Passrates close to 100%

November 29, 2011

Many people ask for passrates of our students, and to be quite honest there is no complete answer to this question. Reason being that most of our ITIL V3 Foundation students organise their exams independently via Prometric test centres. We don’t get the feedback on how they performed (apart from a select few who send [...]

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2 Most important things to stay in business while times are tough

November 29, 2011

This is a very short post as I promised only 2 things… so here is comes: 1. STOP READING THE PAPERS AND FOCUS ON YOUR BUSINESS I love this one as it is soooo true! The more time we spend on reading the articles in the paper with all the ‘doom & gloom’ stories, the [...]

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The one and only bullet proof way to success in business

November 16, 2011

Running a business is really very simple… in theory! You have a unique product or service (or a unique delivery mechanism of an existing product or service), and you set your targets and your goals for the year. But then what?! Initially you do all the work yourself and the business is going really well… [...]

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What ITIL Service Managers can learn from a Wall Street Stockbroker who ended up in Jail…

October 22, 2011

WOW – that’s all I can say at the moment. I just returned back into the office after attending a lunch function. The speaker was Jordan Belfort, and I must admit that until 1 month ago I had never heard of him. But I knew this presentation was coming up so I bought his books [...]

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Are you an ITSM Grand Master?? or did you happen to pass your theory ITIL exam?

September 4, 2011

EVERY DAY IS A SCHOOL DAY… … has been our motto for the past 10 years, as you never stop learning and never know everything about a subject. Our students know that things change rapidly and that there is always something new that you will need to know. A new theory, a new framework or [...]

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Don’t fool yourself – you do NOT have a cloud computing business without ITSM

October 28, 2010

The full presentation has been recorded and can be found at: http://www.brighttalk.com/webcast/23748

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A CMDB is not a Database – and 3 other things I’ve learnt about a CMDB…

October 27, 2010

After working in the ITSM industry for almost 15 years, I thought it was about time to listen to a presentation by Glenn O’Donnell and Carlos Casanova about the CMDB (Configuration Management Database). Why did I torture myself to attend this 7am presentation after a looooooong night of ‘networking’ the day before?! I honestly can’t [...]

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SLAs come with a process attached, says ITIL Service Management

August 24, 2010

When you start looking at the reason why many SLAs fail to deliver upon their expectations, you often see that the Service Level Management process hasn’t been implemented at the same time… This week I have been teaching a workshop on Service Level Agreements in Indonesia. An amazing experience, as it is always fantastic to [...]

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