technology

ITIL V3 Intermediate course – OSA

November 29, 2011

WOW – what a week it has been! I have been a busy little bee… teaching a new course in a country where I don’t speak the language is one of those experiences that you don’t get every day! As a person and as an IT Service Management Professional you can’t help but learn and [...]

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Mum, you're a geek… but still kinda cool…!

November 26, 2011

Yep- that’s the official verdict! My 7 year old son thinks I’m a geek, but luckily I am (apparently) still cool! haha Why would he say something like that? Well, probably because I am developing and marketing a 2-day workshop on Cloud Computing. Yep – my head is well and truly up in the cloud [...]

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Why Social Media is important for ITIL and ITSM practitioners

June 22, 2011

Life will never be the same again! I remember the day in the last century when I purchased my first mobile phone so I could continue the conversations with my clients while I was stuck in one of many traffic jams in The Netherlands.  I also remember that most of my consultancy clients didn’t have [...]

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Starting from scratch in 2009 – new chances for ITIL, ITSM and Cloud Computing…

June 17, 2011

It is 7am on the 1st of January 2009 – always a special moment the start of a new year. We have a tradition that on the 31st of December we grab a little notebook that we hide during the year and look back at our goals and ambitions that we wrote down on the [...]

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The good, the bad and the ugly

August 24, 2010

How can this day have so many faces? It started off quite normal… my dressage lesson got cancelled which was OK as I am working on the deadline to get the cloud computing workshop finished. I took advantage of this by going to the office at the usual time so I could get started on [...]

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Classroom ITIL Service Management training does not add value at all!…

August 10, 2010

Well –  if I had received a dollar for every person who told me this in the past 12 years, I think I would have a nice little bank account by now! (hmmm – idea for new business model!!) This morning the discussion came up again when we were talking about ITIL Service Management implementation [...]

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It is official: Availability Management is more important than Capacity Management.

September 28, 2009

Today I decided to work from home as I needed to get a couple of things done urgently. And for most of these tasks I needed to be online. A few weeks ago we switched our internet providers because our old provider – although very stable – only offered ADSL in our area. And the [...]

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Is this the end of an era? Will Cloud Computing separate the "boys from the men"?

September 19, 2009

Had an interesting discussion today at lunch with the owner of an IT support company in Brisbane and the owner of a niche specialist IT provider for the retail industry about the effect Cloud Computing has and will have on this part of the IT industry. The discussion really started when somebody asked about our [...]

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The question most ITIL Experts dread at parties…

September 18, 2009

Have you ever been at a birthday party or a neighborhood barbeque and have people asking you: “So, what is it that you do for a living?” I used to HATE that question! I have been working in the field of IT Service Management  for the last 13 years … and  every time I answered [...]

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7 tips to achieve successful ITIL implementation

October 18, 2008

According to the members survey performed by the itSMF Asia (and administered by ITsmF International), and the presentations during the ITsmF Asia summit, the following are guaranteed success-factors for your ITIL implementation: Everything you do in IT MUST fit in with the company’s goals and objectives, and having the C-level board members involved in the decision saves [...]

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