What an amazing moment of clarity! I think I found the solution to some of the issues in the IT Service Management industry. And I think that when we improve the IT Service Management component of our industry, we will be able to improve the entire IT industry… making it a professional and more respected part of the industry – now, wouldn’t that be amazing?
ITIL Expert certification seems to be a topic that many people love to talk about. Some people like it, others don’t. The debates are all about the theory in the various certification courses. Or if ITIL V2 was better than ITIL V3 but not as good as ITIL 2011… it fills hours and hours of our precious time.
In all seriousness though – the IT industry is not aided by our constant bickering and debating. It’s time for focus, action and some serious strategy. We have lost touch with our ‘raison d’être’ and seem to get bogged down in theoretical and hypothetical dissertations and debates.
This moment of clarity came to me when I was watching my son’s Taekwondo test a few weeks ago. The leader of the group stood up to talk about the true meaning of Taekwondo and what it means to become a true master (this looked a lot like a scene from Star Wars where Obi Wan Kanobi talks to his stormtroopers, but that’s not the point I’m trying to make here) .
The true master of Taekwondo doesn’t just go through the motion to pass the appropriate amount of skill based tests. They rather grow towards master status through the discipline of training both mind and body.
The mental training is just as important as the physical one as it helps the student to be composed and apply the appropriate level of power and strength.
ITIL Expert or Jedi Knight?
And then it hit me: this is what IT Service Management needs. ITIL Experts should be True Masters – people with knowledge, discipline power and spirit. People who master the art of Service strategy, Service Delivery, Service Operation and Service Improvement. Not just following the theory, but have an inner strength and respect for the framework and the guidance it gives us in search for true excellence and business support.
True IT Service Managers challenge the status quo, learn about Cloud Computing, Security and IT Standards. They read books about organisational change management and leadership and always have an open mind about what else there might be to learn.
True IT Service Management Masters boldly go where no IT Manager has gone before – the great beyond where every day is a schoolday. How amazing would our IT industry be when each IT (Service) Manager truly follows this path of enlightenment?…
Originally posted 2011-11-01 19:35:10. Republished by Blog Post Promoter