According to the members survey performed by the itSMF Asia (and administered by ITsmF International), and the presentations during the ITsmF Asia summit, the following are guaranteed success-factors for your ITIL implementation:
- Everything you do in IT MUST fit in with the company’s goals and objectives, and having the C-level board members involved in the decision saves a lot of time trying to convince managers and team leaders at the shop-floor that this is a good thing to do.
- Everything you do MUST fit in with the IT strategy
- The reason for ITIL implementation has to be YOUR reason – don’t look at other organisations as you might be comparing apples to oranges.
- Cost saving is NOT a result/benefit/outcome of your ITSM implementation.
- Use external help – according to the ITsmF Asia you will have a much better change of being successful at your attempt.
- Benchmark your ITIL/ITSM project against external standards – don’t turn into blind followers of the ‘ITIL-cult’. ISO/IEC 20000 is very good for this purpose!
- Only use tools that are appropriate for your level of maturity. If you use Excel spreadsheets and it works for you… DON’T change it because the vendor said so.
I know they are mother statements but very valid. Something to ponder over at least…
enjoy the weekend!