One of the things that the team at The Art of Service excels at is meeting targets. No matter what – when we promised something we do it!
So when we planned a mailing campaign for this week we sort of forgot that there is a public holiday in the middle of it. And we sort of didn’t think about the fact that this means that the post office is closed on Wednesday!
But we had our target of sending out the letters on Wednesday… now we had 2 options:
- Be flexible on the goal – after all it is a public holiday so it’s really out of our control.
- All hands on deck to make sure it happens – not matter what!