Why do IT professionals attend conferences?

business, itsm
IT Professionals are an interesting breed - and I've had plenty of opportunity to study the 'species' last week at the FUSION11 conference in Washington. Of the 2000 attendees there was a group of people who clearly enjoyed the personal interaction and social aspects of attending a conference, but there was another group (probably even larger!) who appeared to be very single focused: attend the sessions, take notes and go back to the hotelroom to work a bit more. You didn't see them at the social events, they didn't attend the networking sessions. You didn't even see them at the motivational keynote events... they showed up at the breakout sessions which were specific to their current job role. It made me wonder... if attending a conference is only to gain…
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The benefits of Cloud Computing in relation to Climate change…

business, cloud computing, itil
The title is a little 'tongue in cheek' but the message is still true: Yesterday we got hit by a massive storm and due to this we have not had any power in our house since 5pm yesterday afternoon (it is now 12pm). So almost 20 hours and counting... When I just spoke to our security lady she mentioned that the 'blackout' could take up to 48 hours!! [caption id="attachment_206" align="aligncenter" width="300" caption="Branches ripped off trees by the storm"][/caption] After my initial shock - and some quick calculations of the value of the content in our freezers that is now slowly defrosting, I started thinking about the effects this has on our service delivery: My husband's laptop and Internet connection runs of the main power and can't be used at…
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How can we create a winning team? or: What we can learn from a failing soccer club in Mexico

business
What is it that Atlas - the soccer club from Guadalajara in Mexico - does so wrong that causes them to NOT play for the champions title for the past 50 years. Yup you read that correctly... this soccer club has not even been a serious contender for the championship for over 50 year... And yet - a lot of their players have gone on to impressive careers with other soccer clubs. The story of the soccer club is interesting, especially when you compare it to the other club in the same town ‘Guadalajara’. This club arguably has less quality players but manages to excel in their game and seems to outrank Atlas on a regular basis in the leader board. The big difference between the 2 clubs is in…
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Is this the end of an era? Will Cloud Computing separate the "boys from the men"?

business, cloud computing, itsm
Had an interesting discussion today at lunch with the owner of an IT support company in Brisbane and the owner of a niche specialist IT provider for the retail industry about the effect Cloud Computing has and will have on this part of the IT industry. The discussion really started when somebody asked about our experience with migrating from Exchange based email services to Google apps based services. And Scott made a valid point: the small IT support shop around the corner that services the Small Business segment will really feel the change in the market. Ask yourself the question... seriously... if you had to start all over again, and set up IT systems for your business, would you purchase proprietary software or would you start off with Google Apps…
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What is the the foolproof one and only secret to success in business?

business
After 20 years of being 'out of touch',  an old friend connected with me again via skype (don't you love the power of google searches??) and this morning we started chatting about the secrets of success. This seemed very appropriate as I just returned from a trip to the US where I spent 3 days with 700 very successful CEO's, so the discussion was a great follow up from that experience. In the past 10 years, my friend has grown his business both in revenue and profitability in an industry and geographical area that is quite challenging; he owns and manages dairy farms in Europe. His answer to my question "what makes you so successful" was: A great family, sense of humor and the iron will to turn your dream…
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ITIL Capacity Management and Financial Management working together to block business processes

business, itil
I just checked into my hotel in Rio de Janeiro - great location: close to the beach and not too close to the busy streets. As I have to deliver a presentation tonight I wanted to do some work in preparation, so I asked the girl at reception about the internet connection. (normally I have to ask for a cable as I don't carry one with me) No problem with the cable as it is wireless internet so she gives me the userid and password for the connection. I am happy as my business processes can continue from my mobile/virtual office. But that happiness quickly vanished when she shouted at me - just before I stepped into the lift on my way to my room - "oh, and internet is…
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What my dad taught me about strategy, tactics and other business skills

business
My father spent his entire career in the army which has had (and still has)  a major impact on every aspect of his life. With tomorrow being Father's day, I am sitting here thinking how my dad's career choice has had an impact on my business, entrepreneurship and leadership style. Initially I brushed away that motion, but the more I think about it the more I am convinced that there is indeed a correlation. 1. The leader should be a rock that people can trust and rely upon When you lead your troops to battle you need to have a plan. You need to know what your end goal is and you need to have some understanding of the way to get there. From then on you delegate the operations…
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The first 5 things I love about my blackberry Bold

business
My husband surprised me yesterday with a Blackberry Bold! I have been looking to buy one for months now as I am traveling a lot and really would like to be able to stay in touch with home and office... I couldn't make up my mind though: was I going to buy the Bold or wait for the new Pearl flip that is coming out or wait even longer for the Storm (with touch screen)? Now that I have the bold I can't believe I have lived my life so long without it... I LOVE that phone! (I know I sound like a geek, but it is so true... ) OK - so what are the first 5 things I love about my brand-spanking new Blackberry Bold: The screen It…
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Starting from scratch in 2009 – new chances for ITIL, ITSM and Cloud Computing…

business, cloud computing, itil, itsm
It is 7am on the 1st of January 2009 - always a special moment the start of a new year. We have a tradition that on the 31st of December we grab a little notebook that we hide during the year and look back at our goals and ambitions that we wrote down on the 31st of December of last year. It is great fun to look back at all the goals and targets we achieved (tick) and missed (crosses). Even our 7 year old joins in with his goals and targets for the next year... And now 2009 is here...  we look at an empty calendar and consider all the things we want to do and achieve this year.  What will it bring for our ITIL Service Management certification…
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The secret to running effective CAB meetings

business, itsm
I just finished reading this book, and while reading I couldn't help but think about all the people that I've spoken with in the past 15 years struggling with running effective CAB meetings. The book is only 80 pages so you'll finish it in 20 minutes but it gives you a lot of stuff to think about. The book basically deals with the way you can use meetings to your advantage by improving the rate of decisions and the amount of time you can spend on innovation and 'getting the work done'. What are the lessons you can learn from this book in relation to your Change meetings? Some of the questions you need to be able to answer as the Change Manager: How often to you call for a…
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