Tweet According to the members survey performed by the itSMF Asia (and administered by ITsmF International), and the presentations during the ITsmF Asia summit, theRead More »7 tips to achieve successful ITIL implementation
Tweet Last week it became very apparent what the impact can be of event management and change control going wrong in an IT department. TheRead More »How ITSM and strict Processes and Procedures make the NAB glitch an amazing success story.
Tweet We all look for ways to improve our hiring skills. Every business owner, entrepreneur and manager I talk to is struggling with finding theRead More »Career advice from Napoleon Hill – or: how to hire the better team member
Tweet When I listened to Morten’s talk last week initially I wasn’t sure if I liked it or hated it.. didn’t quite know if thereRead More »What I learnt from Morten Lund, and why ITIL professionals should pay attention.
Tweet Today I flew Business Class to Hong Kong. For some people that is not a big deal, but for me it is! A fewRead More »Be careful what you wish for… about setting goals and have success
Tweet I had a brain wave yesterday… (!) All of a sudden it dawned on me that a ‘want’ is not the same as aRead More »ITIL Service Management – or how to deal with customers who say: "I want – I want – I want…"
Tweet This is a very short post as I promised only 2 things… so here is comes: 1. STOP READING THE PAPERS AND FOCUS ONRead More »2 Most important things to stay in business while times are tough
Tweet Seriously – what is it with some people? I really don’t understand why suppliers and vendors have to be treated poorly, like some verminRead More »The customer is king – but this doesn’t give you the right to be mean