Downside of Cloud Computing…

cloud computing
It took a while, but I found a downside to cloud computing! Most people would use Google Docs, especially when they are traveling because it is easier to access documents outside the office (and you don't need VPN connection or other difficult things to get access to your files). But BEWARE: Google knows where you are and offers you the local version of their website... including the local language!   [caption id="attachment_219" align="alignnone" width="460" caption="Portugese anyone?"][/caption] Err..... what do I do now???
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Cloud Computing educational resource

cloud computing
Every day is a school day and I can't think of a reason to stop reading and stop learning. Career driven IT Professionals soak up information like oxygen, and it is important to keep reading so you understand what is going on in your industry. Reading is also important to keep your brain active and challenged because you're "connecting the dots" between this new information and the knowledge that you already have. Successful business people apparently read 24 books or more each year. Granted, reading and learning is not limited to reading books. Some people enjoy reading articles online and subscribe to blogs via RSS feeds, while other people prefer to read on their Kindle or paperback book. My passion is to help people learn, and I love the fact…
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The benefits of Cloud Computing in relation to Climate change…

business, cloud computing, itil
The title is a little 'tongue in cheek' but the message is still true: Yesterday we got hit by a massive storm and due to this we have not had any power in our house since 5pm yesterday afternoon (it is now 12pm). So almost 20 hours and counting... When I just spoke to our security lady she mentioned that the 'blackout' could take up to 48 hours!! [caption id="attachment_206" align="aligncenter" width="300" caption="Branches ripped off trees by the storm"][/caption] After my initial shock - and some quick calculations of the value of the content in our freezers that is now slowly defrosting, I started thinking about the effects this has on our service delivery: My husband's laptop and Internet connection runs of the main power and can't be used at…
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Is this the end of an era? Will Cloud Computing separate the "boys from the men"?

business, cloud computing, itsm
Had an interesting discussion today at lunch with the owner of an IT support company in Brisbane and the owner of a niche specialist IT provider for the retail industry about the effect Cloud Computing has and will have on this part of the IT industry. The discussion really started when somebody asked about our experience with migrating from Exchange based email services to Google apps based services. And Scott made a valid point: the small IT support shop around the corner that services the Small Business segment will really feel the change in the market. Ask yourself the question... seriously... if you had to start all over again, and set up IT systems for your business, would you purchase proprietary software or would you start off with Google Apps…
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Starting from scratch in 2009 – new chances for ITIL, ITSM and Cloud Computing…

business, cloud computing, itil, itsm
It is 7am on the 1st of January 2009 - always a special moment the start of a new year. We have a tradition that on the 31st of December we grab a little notebook that we hide during the year and look back at our goals and ambitions that we wrote down on the 31st of December of last year. It is great fun to look back at all the goals and targets we achieved (tick) and missed (crosses). Even our 7 year old joins in with his goals and targets for the next year... And now 2009 is here...  we look at an empty calendar and consider all the things we want to do and achieve this year.  What will it bring for our ITIL Service Management certification…
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Cloud Computing is here to stay, time for IT Service Management to grow up!

cloud computing, itsm
Yesterday I returned from the FUSION11 conference in Washington D.C. And my head is still spinning from an overload of information around Cloud Computing, ITIL and IT Service Management. (granted that could also be due to lack of sleep and jetlag, but I'd like to think it is because of the learning from the conference). My biggest surprise was the difference in 'vibe' at the conference in relation to Cloud Computing. I remember last year sitting in on a presentation about Cloud Computing and the audience being openly hostile and defensive. I remember thinking how unnecessary this was as IT Service Management will be more relevant than ever before BECAUSE of the use of cloud computing. This year it seems that cloud computing is a lot more accepted by the…
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In times of economic crisis… don’t stick your head in the sand but HEAD FOR THE CLOUD!

cloud computing
It has become apparent to me that Australia is still very much the lucky country. Yes we like to complain about the economic situation and the fact that the interest rates are around the 8% at the moment but overall I think we’re still going strong! Why am I saying this? Well, I have spent the last 4 days in Hawaii and have experienced firsthand that the situation in the US is much worse than what is happening in Australia. And it is not getting better either... it will get much worse! The resorts on the Big Island are at approx. 15% capacity, where 60% is needed to break even; many restaurants, bars and resorts have already shut their doors and the big story on the news this week is…
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Service Level Management for cloud computing

cloud computing
To continue on the subject of Cloud Computing and ITSM, I started thinking about Service Level Management. What effect does Cloud computing (potentially) have on the process of Service Level Management? Do you still need SLM when you utilize services from the cloud? How important is SLM when you have external storage or processing services?? Assume you have Service Level Management implemented in your organisation - you probably have the following: You have a Service Requirement Document (created by the customer) as input into your Service Pipeline You have a Service Catalogue which covers ALL current services in life operational use (including some services in transition) You have Service Level Agreements for each Service in the Service Catalogue You have a Service Level Manager who manages and organises the Service…
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Don't compare Apples to Cloud Computing

cloud computing
On the flight back from Honolulu I sat next to a man who is involved with the 'design' and development of new varieties of fruit, especially apples, pears and cherries.  It was fascinating to hear about the projects he runs, and especially at the time it takes from an idea to revenue stream! Because a tree must grow for about 3 - 4 years before it starts bearing fruit, it will take on average about 10 years to find out if your idea for the new variety works or not. (does this apple really give the farmer more crops? Does this pear tree really resist frost during harvest etc.) WOW - imagine this in the IT industry... your client asks you to deliver a solution / system and your reply…
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