Tweet This was the discussion I had with Rob England (IT Skeptic) and Eric Lauzon (CIO – Asia for Nortel) during the networking cocktail partyRead More »Will ITIL V5 still have Capacity Management as a process? Or is it replaced by Cloud Management?
Tweet The last couple of months I have been thinking about a subject for a presentation and it is about the fact that Capacity ManagementRead More »Cloud Computing killed the Capacity star
Tweet Once upon a time, really not that long ago… approx. 3 years to be exact…. I wanted to improve our business processes to enableRead More »Lessons learnt from running Cloud Computing without ITIL Processes
Tweet This week I have been engaged in an email discussion on the subject of the limits of ITIL when it is used in aRead More »Does ITIL still cover all Service Management aspects when you utilize Cloud Computing?
Tweet This morning I was thinking about my next article and whether it would be on IT Service Management (ITSM) or on Cloud Computing whenRead More »Cloud Computing and ITSM – 2 peas in a pot…
Tweet At The Art of Service we aim to offer the career driven IT Professional educational materials to stay relevant in their career, irrespective ofRead More »Press releases around Cloud Computing and ITSM
Tweet Yep- that’s the official verdict! My 7 year old son thinks I’m a geek, but luckily I am (apparently) still cool! haha Why wouldRead More »Mum, you're a geek… but still kinda cool…!
Tweet After 4 weken ‘on the road’ , I wanted to share a few hints and tips for business travel: Pick your hotels carefully. You needRead More »8 Best Cloud Computing Essential Tips for the business traveller
Tweet Where am I going with this? Well…I am starting to see the first lead indicators of a changing trend in the use of theRead More »ITIL framework like tide in the ocean? or is this start of a tsunami?!
Tweet We are so excited about the August issue that we decided to send it out a few days early… (OK – the other reasonRead More »August issue of The Art of Service Magazine – Cloud Computing –