Cloud Computing and small business go together really well

business, cloud computing
If I were to start another company again, I would look at Cloud Computing solutions from day one. The benefits that cloud computing solutions offer you are so amazing and extremely cost effective. You get the features and benefits of enterprise IT solutions for a 'pay as you go' price tag. This helps with cashflow and gives great opportunities for growth and revenue increase. What Cloud Computing Services and APPS would I use? First of all, I would sign up for a Google email account and the associated Google apps. This gives you email, wordprocessing, spreadsheet and other business applications for $50 per user account per year. Sure, it may not offer all the bells and whistles that other brands offer, but not everybody needs these. The basics are well…
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Why Social Media is important for ITIL and ITSM practitioners

cloud computing, itil, itsm
Life will never be the same again! I remember the day in the last century when I purchased my first mobile phone so I could continue the conversations with my clients while I was stuck in one of many traffic jams in The Netherlands.  I also remember that most of my consultancy clients didn't have email addresses, although there was inter-company electronic mail and those big yellow internal mail envelopes for paper memos etc. To connect with clients you used the phone or fax. fast forward to 2009: Our current clients have email addresses, a skypeID, google chat, twitter accounts, a facebook or myspace page, a google Wave account and everybody always talks on their mobile computer (isn't it amazing that the Apple iPhone has this cool apps that you…
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What do you think about cloud based email?

cloud computing
I sourced an article this week about cloud based email services and while I was reading it, I was wondering what you think about these services? It would be fair to say I am biassed toward the use of cloud based email services. Gmail was launched in April 2004 and I have used Gmail for a really long time now, (my oldest sent mail is from July 2004). When Gmail came along it was like a breath of fresh air after my experiences with hotmail or yahoo mail. Gmail is integrated with my desktop email client (used to be outlook, now apple mail) as well as my phone and since 2009 we also use Gmail as our corporate email provider which has been a very positive experience so far. Please read…
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What Sao Paulo forgot to do…. (follow on from ITIL Capacity Management)

business, cloud computing, itil, itsm
A few days ago I wrote about the license plate based restriction on car use in São Paulo. And you must agree that in theory this sounds like a good idea. However, what São Paulo forgot to do are the demand forecasting, sizing and modeling activities... The city grew way bigger than expected and so did the use of cars.  So even WITH the restriction traffic is an absolute nightmare. I spoke with one of the federal police people and he mentioned that São Paulo needs at least 450km of public transport lines (mainly metro, tram, train) and they currently have 125km!! This is part of the problem - walking is not an option as it is too dangerous. Public transport is not an option as there is not enough…
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No need to fear – the private cloud is here

cloud computing, itsm
What is it about Cloud Computing that makes many IT professionals run for the hills? Why do people get so negative and dismissive when the conversation topic moves to Cloud Computing? Is it the fear of the unknown? Or are most IT Professionals 'one trick ponies' so they can't see beyond their current job tasks? These questions have been going through my mind in the past couple of months, and I have spent quite a bit of time talking to people about this phenomenon. Based on the discussions I've had, I formed the following ideas: 1. Fear of the unknown Although many people TALK about Cloud Computing, there doesn't seem to be a consensus on what it is and what the effect will be on the delivery of IT Services.…
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Three things Project managers needs to know to manage successful SaaS implementations

cloud computing, itsm
Software as a Service has enormous benefits both to the IT organisation and the business community. The service is on a subscription basis, which allows you to get access to product features that would have been out of reach with the 'on site' software applications. Purely because it would have been too expensive to purchase and too difficult to implement and maintain. The subscription based service model also helps with the expenditure balance in your organisation; you shift money from the CAPEX budget to the OPEX budget on the initial engagement. Further down the track it will most likely show that your ongoing maintenance requirements are less and your OPEX budget can come down as well... [caption id="" align="alignright" width="210" caption="Capital Expenses or Operational Expenses??"][/caption] All good news so far... And as…
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Rob Stroud, the ITSM weatherman predicts: Cloudy with a chance of ITSM showers #Leadit

cloud computing
In the current economic situation there is a widening gap between IT Demands and IT budget. The GFC has -especially in the US- created a higher demand for IT to be quick and agile, to support the business in their needs to be economically viable and support the strategic objectives. This need for agility, and the associated requirement to be able to scale up and down quite rapidly, is a perfect scenario for Cloud Computing Services. You can utilise the computing power without having to own the assets. The business has the IT support without the associated capital expenditure. Just like I mentioned in my presentation to the itSMF in Brisbane last quarter, Rob is comparing Cloud Computing to the principles of outsourcing. Basically, you hand over some of your IT activities…
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What Software Application do companies want in the cloud?

business, cloud computing
The following question was posted in a Linkedin forum: By 2012, according to Gartner, 20% of your industry will be going to the cloud, OK then what software applications and in what market segment? My answer: Hi Peter, for the last 2 years I have been following this 'cloud computing' phenomena with a lot of interest. The interest is not so much from a technology point of view, but purely from a Service Management and business point of view. I feel that we're at a point in the maturity of the IT industry that businesses can truly leverage the promise of efficiency and effectiveness through IT Services. The thing that came to mind as an answer to your question is: Small to medium businesses will be the winners of the…
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