Tweet Have you ever been at a birthday party or a neighborhood barbeque and have people asking you: “So, what is it that you doRead More »The question most ITIL Experts dread at parties…
Tweet Can I prepare for my ITIL® Intermediate exam through self study? ** The current edition of the ITIL Framework is called ITIL 2011, butRead More »Can I do ITIL V3 Intermediate as self study, or do I have to attend a class?
Tweet It is Friday afternoon on the first week back in the office after 2 weeks of holiday. So basically this is the end ofRead More »Two weeks down… 50 more to go! Control, governance and metrics are on my mind…
Tweet I know… I know… my mother always told me not to brag about things. But sometimes you’re a little bit proud of your teamRead More »Bragging time… ITIL Certification Passrates
Tweet As always on the first day of a course we discuss the importance of clear role descriptions and clear delineation between line managers, processRead More »The importance of ITIL Service Management Role descriptions
Tweet I am in Sao Paulo at the moment and am enjoying the experience of learning a completely new language. This is the first timeRead More »ITSM, ITIL, Cobit… Clean your room first!
Tweet In yesterday’s keynote speech at the ITsmF Asia Summit in Singapore, Sharon Taylor explained how the ITIL V3 helps CIOs and IT organizations toRead More »There will be no ITIL V4, says Sharon Taylor