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Tweet When you start looking at the reason why many SLAs fail to deliver upon their expectations, you often see that the Service Level ManagementRead More »SLAs come with a process attached, says ITIL Service Management
Tweet According to the members survey performed by the itSMF Asia (and administered by ITsmF International), and the presentations during the ITsmF Asia summit, theRead More »7 tips to achieve successful ITIL implementation
Tweet When I listened to Morten’s talk last week initially I wasn’t sure if I liked it or hated it.. didn’t quite know if thereRead More »What I learnt from Morten Lund, and why ITIL professionals should pay attention.
Tweet The ITIL V3 lifecycle phase of Service Strategy puts a strong focus on Demand Management and the role it plays in the strategy towards,Read More »ITIL V3 Service Strategy Process Demand Management works with other processes
Tweet What a fantastic few weeks it has been. It has been so busy that I can’t even remember doing anything other than work andRead More »Our first experiences with the ITIL V3 Manager Bridge program – online eLearning
Tweet I have been asked to present webinars on a regular basis on topics around ITIL, IT Service Management and Cloud Computing. This link willRead More »Webinars on ITIL and Cloud Computing on Bright Talk
Tweet Well… it’s not quite that simple, but the chances are a lot better with a new publication that The Art of Service has putRead More »ITIL V2 Manager Certificate; I want it and I want it NOW! (your wish has been granted)