Itsmf aus conference- day 1 lunch
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Ivanka Menken has been an ITIL trainer since 2000 and has delivered physical classroom courses in multiple countries. Ivanka is also behind the virtual / online ITIL courses from The Art of Service
SLAs come with a process attached, says ITIL Service Management
Tweet When you start looking at the reason why many SLAs fail to deliver upon their expectations, you often see that the Service Level ManagementRead More »SLAs come with a process attached, says ITIL Service Management
7 tips to achieve successful ITIL implementation
Tweet According to the members survey performed by the itSMF Asia (and administered by ITsmF International), and the presentations during the ITsmF Asia summit, theRead More »7 tips to achieve successful ITIL implementation
IT’s ITIL – get over it
Tweet Full disclosure: I am blatantly and very openly stealing from a friend of mine – Declan Rowan owns the wine label “Reservoir Range” andRead More »IT’s ITIL – get over it
What I learnt from Morten Lund, and why ITIL professionals should pay attention.
Tweet When I listened to Morten’s talk last week initially I wasn’t sure if I liked it or hated it.. didn’t quite know if thereRead More »What I learnt from Morten Lund, and why ITIL professionals should pay attention.
ITIL V3 Service Strategy Process Demand Management works with other processes
Tweet The ITIL V3 lifecycle phase of Service Strategy puts a strong focus on Demand Management and the role it plays in the strategy towards,Read More »ITIL V3 Service Strategy Process Demand Management works with other processes
Our first experiences with the ITIL V3 Manager Bridge program – online eLearning
Tweet What a fantastic few weeks it has been. It has been so busy that I can’t even remember doing anything other than work andRead More »Our first experiences with the ITIL V3 Manager Bridge program – online eLearning
Itsmf Au conference- I am going
Tweet One more sleep – final preparation for the Australian national conference. For the first time in 9 years I deliberately decided NOT to haveRead More »Itsmf Au conference- I am going
Webinars on ITIL and Cloud Computing on Bright Talk
Tweet I have been asked to present webinars on a regular basis on topics around ITIL, IT Service Management and Cloud Computing. This link willRead More »Webinars on ITIL and Cloud Computing on Bright Talk
ITIL V2 Manager Certificate; I want it and I want it NOW! (your wish has been granted)
Tweet Well… it’s not quite that simple, but the chances are a lot better with a new publication that The Art of Service has putRead More »ITIL V2 Manager Certificate; I want it and I want it NOW! (your wish has been granted)