Ivanka Menken has been an ITIL trainer since 2000 and has delivered physical classroom courses in multiple countries. Ivanka is also behind the virtual / online ITIL courses from The Art of Service
Tweet Last year I started a series of blogs on a public holiday for the EKKA, or the Royal Brisbane Agricultural Show. It started dueRead More »EKKA 2009 – 1 year celebration, and random thoughts on the success of ITIL implementation
Tweet WOW – that is one massive title… 🙂 The reason why I wanted to write about this subject of ITIL V3 intermediate exams isRead More »Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?
Tweet EVERY DAY IS A SCHOOL DAY… … has been our motto for the past 10 years, as you never stop learning and never knowRead More »Are you an ITSM Grand Master?? or did you happen to pass your theory ITIL exam?
Tweet The ITIL Framework is based around IT Service Management (so basically the activities that need to be done to create, deliver and manage ITRead More »Which ITIL lifecycle phase interacts with the clients?
Tweet Since I am going to South America next month I have entered the wonderful world of visas again…. AARGGHH – and it is drivingRead More »Are visas designed to make us cheat?
Tweet Did that get your attention?! Reality is that most people struggle with the implementation of Configuration Management. Their projects tend to become ‘bigger thanRead More »how to implement a CMDB, CMS and Configuration Management without any problems
Tweet As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the ITIL V3Read More »Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!
Tweet I feel like I have entered in a scene of that Frasier episode where they discover ‘the platinum door’ …! Every time when IRead More »Now that is service with a capital S!
Tweet For a scheme that has been around for approx. 2 years now, it is pretty sad that there is no increased clarity around theRead More »ITIL V3 Certification – are you confused?? You are NOT alone…
Tweet First booth to visit is GCI – they provide us with all our full service exams and do a great job. Talking about CloudRead More »Our exam provider – GCI is here