Tweet I had a brain wave yesterday… (!) All of a sudden it dawned on me that a ‘want’ is not the same as aRead More »ITIL Service Management – or how to deal with customers who say: "I want – I want – I want…"
Tweet We have to wait until May 2009 for the updated syllabus to come into effect… but the wait has been so long! The commentRead More »ITIL Foundation course … waiting for the new syllabus to arrive in May.
Tweet This was the discussion I had with Rob England (IT Skeptic) and Eric Lauzon (CIO – Asia for Nortel) during the networking cocktail partyRead More »Will ITIL V5 still have Capacity Management as a process? Or is it replaced by Cloud Management?
ITIL Service Strategy: Demand Management, and the top 4 resistance you can expect during implementation
Tweet Every process that you implement into the organization, will initiate some form of resistance. A large component of your project planning should revolve aroundRead More »ITIL Service Strategy: Demand Management, and the top 4 resistance you can expect during implementation
Tweet The issue at hand: When the original ITIL® V3 books were released in 2007 there were lots of errors, mistakes, horribly overcomplicated and badlyRead More »First impressions of ITIL 2011 – feedback from the team at The Art of Service
Tweet Sao Paulo is a city with approx. 20 Million people and this amount of people together in a relatively small area creates some problems:Read More »Capacity Management – the Sao Paulo way
Tweet After spending many years in the ITSM / ITIL space I notice that everything in time becomes a best practice, good practice or badRead More »How ITIL Service Management saves Europe from the recession
Tweet The last couple of months I have been thinking about a subject for a presentation and it is about the fact that Capacity ManagementRead More »Cloud Computing killed the Capacity star
Tweet In the last couple of weeks I start to notice that our clients and students are getting a bit more nervous about the ITILRead More »6 weeks left to complete your ITIL V2 V3 Manager Bridge exam