Tweet Earlier this month I attended the ITSMF QLD quarterly meeting and one of the speakers was Katherine O’Callaghan. To be completely honest with youRead More »Why ITIL Problem management needs the power of positive Psychology
ITSM or IT Service Management is at the core of Ivanka’s training programs. These articles look deeper into the methodology as well as the way this is used in IT organisations.
Tweet Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training industry. Inevitably the questions go the theRead More »In times of recession – how does ITIL Service Management help to keep your good employees?
Tweet IT Professionals are an interesting breed – and I’ve had plenty of opportunity to study the ‘species’ last week at the FUSION11 conference inRead More »Why do IT professionals attend conferences?
Tweet Had an interesting discussion today at lunch with the owner of an IT support company in Brisbane and the owner of a niche specialistRead More »Is this the end of an era? Will Cloud Computing separate the "boys from the men"?
Tweet Caveat and pre-warning. This might turn into a little bit of a rant… Today I was notified that we didn’t win a large trainingRead More »Why do training organisations pay mega $$ for ITIL accreditation?
Tweet Yesterday was day 2 of the Service Transition course and we were discussing the following processes: Transition Planning & Support Service Asset & ConfigurationRead More »Set your service Free!! or: Free Willy – the ITIL way…
Tweet It is 7am on the 1st of January 2009 – always a special moment the start of a new year. We have a traditionRead More »Starting from scratch in 2009 – new chances for ITIL, ITSM and Cloud Computing…
Tweet When you start looking at the reason why many SLAs fail to deliver upon their expectations, you often see that the Service Level ManagementRead More »SLAs come with a process attached, says ITIL Service Management