3 golden rules of becoming an Expert
Tweet Learning a new skill is a tricky thing to do. But when you follow these 3 rules you should be fine: Learn it properlyRead More »3 golden rules of becoming an Expert
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ITSM or IT Service Management is at the core of Ivanka’s training programs. These articles look deeper into the methodology as well as the way this is used in IT organisations.
Call for ITIL Experience Authors – the 2010 edition
Tweet This email was sent today to all ITIL Experience book authors from 2009 to get the ball rolling for the 2010 edition… Call forRead More »Call for ITIL Experience Authors – the 2010 edition
Dear ITIL and ITSM professionals, are we singing from the same page?
Tweet Every day I try to experience something new, sometimes these things are downright scary and sometime it is not nearly as exciting as IRead More »Dear ITIL and ITSM professionals, are we singing from the same page?
The secret of success: structure and discipline! (ITIL/ITSM people – are you listening?!)
Tweet Today I chaired a meeting with 6 other entrepreneurs. (in my role as Forum chair for the Brisbane chapter of EO) The funny thingRead More »The secret of success: structure and discipline! (ITIL/ITSM people – are you listening?!)
The question most ITIL Experts dread at parties…
Tweet Have you ever been at a birthday party or a neighborhood barbeque and have people asking you: “So, what is it that you doRead More »The question most ITIL Experts dread at parties…
Can I do ITIL V3 Intermediate as self study, or do I have to attend a class?
Tweet Can I prepare for my ITIL® Intermediate exam through self study? ** The current edition of the ITIL Framework is called ITIL 2011, butRead More »Can I do ITIL V3 Intermediate as self study, or do I have to attend a class?
Two weeks down… 50 more to go! Control, governance and metrics are on my mind…
Tweet It is Friday afternoon on the first week back in the office after 2 weeks of holiday. So basically this is the end ofRead More »Two weeks down… 50 more to go! Control, governance and metrics are on my mind…
Bragging time… ITIL Certification Passrates
Tweet I know… I know… my mother always told me not to brag about things. But sometimes you’re a little bit proud of your teamRead More »Bragging time… ITIL Certification Passrates
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