Tweet Yesterday I returned from the FUSION11 conference in Washington D.C. And my head is still spinning from an overload of information around Cloud Computing,Read More »Cloud Computing is here to stay, time for IT Service Management to grow up!
Tweet I just finished reading this book, and while reading I couldn’t help but think about all the people that I’ve spoken with in theRead More »The secret to running effective CAB meetings
Tweet Last week it became very apparent what the impact can be of event management and change control going wrong in an IT department. TheRead More »How ITSM and strict Processes and Procedures make the NAB glitch an amazing success story.
Tweet When I listened to Morten’s talk last week initially I wasn’t sure if I liked it or hated it.. didn’t quite know if thereRead More »What I learnt from Morten Lund, and why ITIL professionals should pay attention.
Tweet The ITIL V3 lifecycle phase of Service Strategy puts a strong focus on Demand Management and the role it plays in the strategy towards,Read More »ITIL V3 Service Strategy Process Demand Management works with other processes
Tweet What a fantastic few weeks it has been. It has been so busy that I can’t even remember doing anything other than work andRead More »Our first experiences with the ITIL V3 Manager Bridge program – online eLearning
Tweet I have been asked to present webinars on a regular basis on topics around ITIL, IT Service Management and Cloud Computing. This link willRead More »Webinars on ITIL and Cloud Computing on Bright Talk
Tweet Last year I started a series of blogs on a public holiday for the EKKA, or the Royal Brisbane Agricultural Show. It started dueRead More »EKKA 2009 – 1 year celebration, and random thoughts on the success of ITIL implementation
Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?
Tweet WOW – that is one massive title… 🙂 The reason why I wanted to write about this subject of ITIL V3 intermediate exams isRead More »Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?