ITSM or IT Service Management is at the core of Ivanka’s training programs. These articles look deeper into the methodology as well as the way this is used in IT organisations.
Tweet EVERY DAY IS A SCHOOL DAY… … has been our motto for the past 10 years, as you never stop learning and never knowRead More »Are you an ITSM Grand Master?? or did you happen to pass your theory ITIL exam?
Tweet The ITIL Framework is based around IT Service Management (so basically the activities that need to be done to create, deliver and manage ITRead More »Which ITIL lifecycle phase interacts with the clients?
Tweet Did that get your attention?! Reality is that most people struggle with the implementation of Configuration Management. Their projects tend to become ‘bigger thanRead More »how to implement a CMDB, CMS and Configuration Management without any problems
Tweet As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the ITIL V3Read More »Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!
Tweet For a scheme that has been around for approx. 2 years now, it is pretty sad that there is no increased clarity around theRead More »ITIL V3 Certification – are you confused?? You are NOT alone…
Tweet I had a brain wave yesterday… (!) All of a sudden it dawned on me that a ‘want’ is not the same as aRead More »ITIL Service Management – or how to deal with customers who say: "I want – I want – I want…"
Tweet We have to wait until May 2009 for the updated syllabus to come into effect… but the wait has been so long! The commentRead More »ITIL Foundation course … waiting for the new syllabus to arrive in May.
Tweet Every process that you implement into the organization, will initiate some form of resistance. A large component of your project planning should revolve aroundRead More »ITIL Service Strategy: Demand Management, and the top 4 resistance you can expect during implementation
Tweet Sao Paulo is a city with approx. 20 Million people and this amount of people together in a relatively small area creates some problems:Read More »Capacity Management – the Sao Paulo way
Tweet After spending many years in the ITSM / ITIL space I notice that everything in time becomes a best practice, good practice or badRead More »How ITIL Service Management saves Europe from the recession