Tweet This week I have been engaged in an email discussion on the subject of the limits of ITIL when it is used in aRead More »Does ITIL still cover all Service Management aspects when you utilize Cloud Computing?
Tweet To join this project, register yourself as one of the authors. As ITIL users most of us have the following question going through ourRead More »Be Part of the Crowdsourced ITIL Experience Book – in just 10 Minutes of your time!
Tweet On facebook there is a video going around about a massage therapist complaining about the fact that he has to massage beautiful models allRead More »Don't like your job? How about this one?… must be better than implementing ITIL Processes!
Tweet Yesterday I attended a seminar on successful Social Media strategies for businesses and one of the research that was quoted, came from Forrester. It’sRead More »ITIL and ITSM Professionals like to watch?!
Tweet At the time of writing, there are 115 authors registered for the ITIL Experience Crowdsourcing Project, and 40 of those have written a pageRead More »Real world ITIL experience, not from the theory books.. but from the front line
Tweet In generic terms we’ve always said that there is no right or wrong pathway – it all depends. (such a consultancy statement, isn’t it??)Read More »ITIL V3 Intermediate programs – so many choices… what is best?
Tweet As I was invited to speak at a Learning and Development conference in Sydney yesterday, I had the opportunity to listen to a numberRead More »Continual Improvement – what ITIL Service Management can learn from HR Management
Tweet At The Art of Service we aim to offer the career driven IT Professional educational materials to stay relevant in their career, irrespective ofRead More »Press releases around Cloud Computing and ITSM
Tweet No matter what type of work you do, you are always on display. Every day your work is scrutinized, and the way you comeRead More »You only have 1 opportunity to make a GREAT first impression
Tweet Where am I going with this? Well…I am starting to see the first lead indicators of a changing trend in the use of theRead More »ITIL framework like tide in the ocean? or is this start of a tsunami?!