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Australia Hospitality Industry (General) Award 2020 (MA000009) Readiness Advisory

Score your readiness for free, then turn the results into a plan in a 30-minute strategy call with Ivanka, co-founder of The Art of Service, which has trained 54,000+ professionals across 160+ countries.

45
Controls
10
Domains
–
Mapped Frameworks
Australia (national system employers in the hospitality industry)
Jurisdiction

Why work with Ivanka on Australia Hospitality Industry (General) Award 2020 (MA000009)

The modern award setting minimum employment conditions in Australian hotels, accommodation, catering, bars and casinos: part-time guaranteed hours and availability, casual loading, rostering limits, meal breaks and the missed-break penalty, minimum rates, annualised wages and loaded rates, allowances, overtime, penalty rates, public holidays, deductions for meals and accommodation, consultation and termination.

Compliance work stalls when it is treated as a checklist. Ivanka treats Australia Hospitality Industry (General) Award 2020 (MA000009) as a strategic decision: what matters most for your organisation, what to do first, and what your leadership team needs to understand. For 25 years she has built The Art of Service, whose compliance platform now covers 1,062 frameworks.

The free readiness assessment scores your organisation against the 45 controls across 10 domains of Australia Hospitality Industry (General) Award 2020 (MA000009). The strategy call turns those scores into priorities.

Relevant credentials

  • Co-founder of The Art of Service, which has trained 54,000+ professionals across 160+ countries
  • MIT Entrepreneurial Masters Program graduate
  • EXIN Expert Panel member

What you get in 30 minutes

Gap Assessment Review

Ivanka reviews your Australia Hospitality Industry (General) Award 2020 (MA000009) readiness scores with you and agrees which gaps matter most. Specific to your results, not generic advice.

Implementation Roadmap

A clear, prioritised plan for addressing gaps across 10 domains: what you can build on from existing work and what needs new investment.

Cross-Framework Strategy

How Australia Hospitality Industry (General) Award 2020 (MA000009) fits with the other obligations you already manage, so it strengthens your existing programme instead of running beside it.

Domains covered in Australia Hospitality Industry (General) Award 2020 (MA000009)

01Part 2: Types of employment and classifications
02Part 4: Wages, annualised and salary arrangements, allowances
03Part 1: Application and operation
04Part 3: Hours of work, rostering and breaks
05Part 6: Leave and public holidays
06Part 5: Overtime and penalty rates

Plus 4 additional domains. See the full assessment →

This is for you if

  • You need to achieve Australia Hospitality Industry (General) Award 2020 (MA000009) compliance but don’t know where to start or how to prioritise
  • You’ve been told you’re “compliant” but suspect gaps exist that haven’t been properly assessed
  • You manage compliance for hospitality, accommodation, hotels, catering, casinos organisations and need expert guidance, not generic templates
  • You want to leverage existing compliance efforts across multiple frameworks rather than starting from scratch
  • You need a strategic plan your leadership team and board will actually understand and support

Start with a free assessment. Then let's talk strategy.

Take the free Australia Hospitality Industry (General) Award 2020 (MA000009) readiness diagnostic. In 5 minutes you'll have a clear picture of where your gaps are. Then book the strategy call and Ivanka will help you decide how to close them.

Start your free Australia Hospitality Industry (General) Award 2020 (MA000009) assessment

Free · No login required · Results in 5 minutes

Or go directly to the $149 Report + Strategy Call