COMPLIANCE ADVISORY
Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 Readiness Advisory
Score your readiness for free, then turn the results into a plan in a 30-minute strategy call with Ivanka, co-founder of The Art of Service, which has trained 54,000+ professionals across 160+ countries.
Why work with Ivanka on Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018
The ACMA standard that prescribes how Australian telecommunications providers handle consumer complaints: an executive-approved, accessible complaints process, acknowledgement and resolution time limits, escalation and TIO rights, a separate network outage complaints regime added in 2025, quarterly analysis, two-year records, and reasonable assistance duties on wholesale providers and carriers.
Compliance work stalls when it is treated as a checklist. Ivanka treats Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 as a strategic decision: what matters most for your organisation, what to do first, and what your leadership team needs to understand. For 25 years she has built The Art of Service, whose compliance platform now covers 1,062 frameworks.
The free readiness assessment scores your organisation against the 33 controls across 9 domains of Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018. The strategy call turns those scores into priorities.
Relevant credentials
- Co-founder of The Art of Service, which has trained 54,000+ professionals across 160+ countries
- MIT Entrepreneurial Masters Program graduate
- EXIN Expert Panel member
THE STRATEGY CALL
What you get in 30 minutes
Ivanka reviews your Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 readiness scores with you and agrees which gaps matter most. Specific to your results, not generic advice.
A clear, prioritised plan for addressing gaps across 9 domains: what you can build on from existing work and what needs new investment.
How Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 fits with the other obligations you already manage, so it strengthens your existing programme instead of running beside it.
Domains covered in Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018
Plus 3 additional domains. See the full assessment →
This is for you if
- You need to achieve Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 compliance but don’t know where to start or how to prioritise
- You’ve been told you’re “compliant” but suspect gaps exist that haven’t been properly assessed
- You manage compliance for telecommunications carriage service providers, carriers and wholesale network providers, mobile virtual network operators, internet and nbn retail service providers, telecommunications resellers organisations and need expert guidance, not generic templates
- You want to leverage existing compliance efforts across multiple frameworks rather than starting from scratch
- You need a strategic plan your leadership team and board will actually understand and support
Start with a free assessment. Then let's talk strategy.
Take the free Australia Telecommunications (Consumer Complaints Handling) Industry Standard 2018 readiness diagnostic. In 5 minutes you'll have a clear picture of where your gaps are. Then book the strategy call and Ivanka will help you decide how to close them.
Free · No login required · Results in 5 minutes
Or go directly to the $149 Report + Strategy Call