COMPLIANCE ADVISORY
ISO 10002:2018 Readiness Advisory
Score your readiness for free, then turn the results into a plan in a 30-minute strategy call with Ivanka, co-founder of The Art of Service, which has trained 54,000+ professionals across 160+ countries.
Why work with Ivanka on ISO 10002:2018
ISO guidance on running a complaints-handling process: fourteen guiding principles (commitment, capacity, transparency, accessibility, responsiveness, objectivity, no charges, information integrity, confidentiality, customer focus, accountability, improvement, competence, timeliness), the framework (context, leadership, policy, responsibilities), planning, the operating steps from receipt to…
Compliance work stalls when it is treated as a checklist. Ivanka treats ISO 10002:2018 as a strategic decision: what matters most for your organisation, what to do first, and what your leadership team needs to understand. For 25 years she has built The Art of Service, whose compliance platform now covers 1,062 frameworks.
The free readiness assessment scores your organisation against the 38 controls across 7 domains of ISO 10002:2018. The strategy call turns those scores into priorities, including where work you have already done for other frameworks can be reused.
Relevant credentials
- Co-founder of The Art of Service, which has trained 54,000+ professionals across 160+ countries
- MIT Entrepreneurial Masters Program graduate
- EXIN Expert Panel member
THE STRATEGY CALL
What you get in 30 minutes
Ivanka reviews your ISO 10002:2018 readiness scores with you and agrees which gaps matter most. Specific to your results, not generic advice.
A clear, prioritised plan for addressing gaps across 7 domains: what you can build on from existing work and what needs new investment.
ISO 10002:2018 maps to 2 other frameworks. Ivanka shows you where one piece of work can count towards several requirements at once.
Domains covered in ISO 10002:2018
Plus 1 additional domains. See the full assessment →
This is for you if
- You need to achieve ISO 10002:2018 compliance but don’t know where to start or how to prioritise
- You’ve been told you’re “compliant” but suspect gaps exist that haven’t been properly assessed
- You manage compliance for organisations across every sector and need expert guidance, not generic templates
- You want to leverage existing compliance efforts across multiple frameworks rather than starting from scratch
- You need a strategic plan your leadership team and board will actually understand and support
Start with a free assessment. Then let's talk strategy.
Take the free ISO 10002:2018 readiness diagnostic. In 5 minutes you'll have a clear picture of where your gaps are. Then book the strategy call and Ivanka will help you decide how to close them.
Free · No login required · Results in 5 minutes
Or go directly to the $149 Report + Strategy Call