For a scheme that has been around for approx. 2 years now, it is pretty sad that there is no increased clarity around the ITIL V3 certification scheme. Where a few years ago most clients would be confused because of the scheme it self, now it seems that training providers are able to do their own thing..
OK – so what are the confusions:
1. First confusion: From the start there was the confusion on naming of the toplevel program. Initially the top level was called ITIL Diploma but later on this was changed to ITIL Expert. Try do a google search on ITIL diploma though… I am sure you’ll come up with approx. 103,000 hits.
For the record – the top level is called ITIL Expert. the ITIL V3 Expert certificate is NOT achieved by attending the ITIL Expert course, as there is no such thing. The ITIL Expert certificate is earned by achieving a minimum of 22 credits though either the ITIL V2 + Manager Bridge programs or the ITIL V3 programs. I wrote about the different pathways in this post.
2. The second confusion developed around the 1st of May 2009. From this day onwards, APMG released their new ITIL V3 Foundation and ITIL V3 Foundation bridge syllabus and exams. This means that from this day onwards ALL training providers have to adhere to the new syllabus with the amended timelines for Foundation and Foundation Bridge. The biggest change is in the ITIL V3 Foundation Bridge program, as the number of contact hours has increased to 9.5 hours.
This means that the Foundation Bridge program is now a 2-day classroom program (as I can’t imagine people wanting to do this in 1 day… just imagine: 9.5 contact hours + 30 minutes for coffee break in the morning + 30 minuted for coffee break in the afternoon + 1 hour for lunch + 30 minutes for the exam + some setup time for the exam… a minimum of 12 hours are required for this course! As an educator, teacher and trainer I know from experience that after 8 hours in the classroom people simply don’t absorb any more information…. your guess is as good as mine when you try to think about the effects on the passrates for the ITIL V3 Foundation Bridge exam.)
3. Third confusion is on naming conventions again. The courses that follow the ITIL V3 Foundation program are called “the Intermediate Programs”. Within the Intermediate programs there are 2 type of modules: Capability Modules and Lifecycle Modules. This is the naming convention that APMG described in their certification scheme and the associated documentation and illustrations. However, there are a number of course providers who have created their own petnames for these programs. Probably seemed a good idea when the marketing department came up with it… but what it does is completely confuse and frustrate the clients out there.
Example – earlier this week we received an enquiry to do the ITIL Expert pathway and this person was convinced that this was a 4 day bootcamp. When we viewed the link with the course information we could see where the confusion came from.
“ITIL Expert Certificate: Service Operation”- 4 day bootcamp….
This is NOT the ITIL Expert certificate.. this is a 4 day classroom program around Service Operation which will gain you 3 points towards the 22 needed for ITIL Expert certificate.
4. Fourth confusion is on the difference between ITIL V2 qualification and ITIL V3 qualification. This comes down to naming convention again:
ITIL V2 qualification is build up as follows: Foundation certificate, Practitioner certificates (x4), Manager Certificate
ITIL V3 qualification is build up as follows: Foundation certificate, Intermediate certificate (x9), Managing Across the Lifecycle certificate, ITIL Expert.
As both these qualification pathways co-exist, we as training providers have an obligation to separate to two pathways as much as possible to make it easy for our clients to know which type of program they have signed up for.
The whole certification and qualification thing is confusing enough as it is… let’s work together as training providers to shine a clear light so our clients don’t trip along the way.