Blog

Merry Christmas and a Happy 2009

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You probably noticed that I am not as active with my blogs these days... the reason for that is simple: after 51 weeks of IT Service Management, ITIL and Cloud Computing - I am now spending 2 weeks fully focused on my family... Long lazy days at the pool sipping cocktails and glasses of champagne! Please join me in enjoying the final days of 2008 and I wish you all a fantastic, successful and amazing 2009! May all your dreams come true... in business and personal. As you can see this is a pretty old post but the idea is still the same: 51 weeks of the year we serve our customers, clients and students, but the week between Christmas and New Year is the middle of summer here in…
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What happened to Service Validation and testing in ITIL V3 Foundation Syllabus?

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Today was a very exciting but also very sad day for me... Our development team showed us the alpha version of the new ITIL V3 Foundation course material which is developed based on the new APMG/EXIN syllabus. This new course and the new exam is going to be launched on the first of May 2009 - so that is less than 15 days away!! The material looks amazing! Very clear and easy to follow, with new diagrams and new illustrations. It is not just a 'tweaked' program, but basically an entire new course. We used the updated syllabus, but also input from our accredited trainers, partners and students to create this new material. So that was the exciting part of it. I think it will be a lot better for…
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Want to feel depressed? Go see your doctor!

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As I wasn't going to the office today, I thought that this might be a good opportunity to go to see my doctor for a generic checkup. After all - I'm not 21 anymore...! Well - that was an interesting experience! The reason why I went in was because I had some niggly things happening and I wanted to check if it was physical or a simple case of "too-much-to-do-and-the-body-tells-you-to-slow-down-a-bit" Pretty simple service request: is it A or B? Well, I must have opened a can or worms because for the next 20 minutes my GP gave me a complete lesson on why the economy is going down, that when I put $100 in my bank account the bank uses it to loan approx. $1000 against it and that I…
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The ITIL pyramid scheme

itil, itsm
One of the entries in our ITIL Experience Book talks about the "Pyramid Scheme" for the ITIL V3 Certifications. He probably referred to the way the certification scheme is illustrated APMG probably didn't mean to have people talk about this qualification scheme as a 'pyramid scheme' but a lot of discussion is happening in offices around the world about the investment required to do the certification Programs. This has been one of the drivers for The Art of Service to develop the entire qualification pathway as eLearning Programs. You go through fully accredited course materials, supported by ITIL Expert Trainers, at a fraction of the classroom price. You can achieve your entire ITIL Expert qualification through our eLearning programs, which are accredited by EXIN.
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Too busy for doom and gloom

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No - I am not sticking my head in the sand. I know that there is a change in the global economy and that this is changing the way businesses do business. But to be honest: we have never been so busy as we are today! So in the office we regularly say to each other: "too busy for doom and gloom". No matter what the economy does, we still have clients who have needs demands and wishes. They still would like to attend our educational programs.  Now that I think of it... our clients are really smart! Now is THE time to attend our educational programs. The education we offer is to create and manage processes, procedures and workinstructions to streamline business processes in the IT groups. To create…
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In times of recession – how does ITIL Service Management help to keep your good employees?

business, itil, itsm
Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training industry. Inevitably the questions go the the current economic climate and the position of education in all this. To me this is really easy - but then again: I run an education company so I am slightly biased -  ITSM education really helps organisations to make a difference. Note that I don't say 'training' as I don't have a lot of positive things to say about organisations who only focus on the training aspect.. teaching monkeys tricks...  Of course there is a training aspect in each educational program but there is so much more to it! Being an educator means that you know your subject as well as have the ability to make…
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Why do IT professionals attend conferences?

business, itsm
IT Professionals are an interesting breed - and I've had plenty of opportunity to study the 'species' last week at the FUSION11 conference in Washington. Of the 2000 attendees there was a group of people who clearly enjoyed the personal interaction and social aspects of attending a conference, but there was another group (probably even larger!) who appeared to be very single focused: attend the sessions, take notes and go back to the hotelroom to work a bit more. You didn't see them at the social events, they didn't attend the networking sessions. You didn't even see them at the motivational keynote events... they showed up at the breakout sessions which were specific to their current job role. It made me wonder... if attending a conference is only to gain…
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The benefits of Cloud Computing in relation to Climate change…

business, cloud computing, itil
The title is a little 'tongue in cheek' but the message is still true: Yesterday we got hit by a massive storm and due to this we have not had any power in our house since 5pm yesterday afternoon (it is now 12pm). So almost 20 hours and counting... When I just spoke to our security lady she mentioned that the 'blackout' could take up to 48 hours!! [caption id="attachment_206" align="aligncenter" width="300" caption="Branches ripped off trees by the storm"][/caption] After my initial shock - and some quick calculations of the value of the content in our freezers that is now slowly defrosting, I started thinking about the effects this has on our service delivery: My husband's laptop and Internet connection runs of the main power and can't be used at…
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How can we create a winning team? or: What we can learn from a failing soccer club in Mexico

business
What is it that Atlas - the soccer club from Guadalajara in Mexico - does so wrong that causes them to NOT play for the champions title for the past 50 years. Yup you read that correctly... this soccer club has not even been a serious contender for the championship for over 50 year... And yet - a lot of their players have gone on to impressive careers with other soccer clubs. The story of the soccer club is interesting, especially when you compare it to the other club in the same town ‘Guadalajara’. This club arguably has less quality players but manages to excel in their game and seems to outrank Atlas on a regular basis in the leader board. The big difference between the 2 clubs is in…
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