Tweet Today was a very exciting but also very sad day for me… Our development team showed us the alpha version of the new ITILRead More »What happened to Service Validation and testing in ITIL V3 Foundation Syllabus?
Tweet As I wasn’t going to the office today, I thought that this might be a good opportunity to go to see my doctor forRead More »Want to feel depressed? Go see your doctor!
Tweet Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training industry. Inevitably the questions go the theRead More »In times of recession – how does ITIL Service Management help to keep your good employees?
Tweet IT Professionals are an interesting breed – and I’ve had plenty of opportunity to study the ‘species’ last week at the FUSION11 conference inRead More »Why do IT professionals attend conferences?
Tweet The title is a little ‘tongue in cheek’ but the message is still true: Yesterday we got hit by a massive storm and dueRead More »The benefits of Cloud Computing in relation to Climate change…
Tweet What is it that Atlas – the soccer club from Guadalajara in Mexico – does so wrong that causes them to NOT play forRead More »How can we create a winning team? or: What we can learn from a failing soccer club in Mexico
Tweet The Art of Service is looking for an extra sales person: ow.ly/1fjd9 Brisbane based opportunity – be part of an amazing team!