Tweet Had an interesting discussion today at lunch with the owner of an IT support company in Brisbane and the owner of a niche specialistRead More »Is this the end of an era? Will Cloud Computing separate the "boys from the men"?
Tweet After 20 years of being ‘out of touch’, an old friend connected with me again via skype (don’t you love the power of googleRead More »What is the the foolproof one and only secret to success in business?
Tweet I just checked into my hotel in Rio de Janeiro – great location: close to the beach and not too close to the busyRead More »ITIL Capacity Management and Financial Management working together to block business processes
Tweet Caveat and pre-warning. This might turn into a little bit of a rant… Today I was notified that we didn’t win a large trainingRead More »Why do training organisations pay mega $$ for ITIL accreditation?
Tweet For months and months we have been asking for a lower US$ … The reason is because we sell a lot of our productsRead More »Mixed emotions… be careful what you wish for!
Tweet My father spent his entire career in the army which has had (and still has) a major impact on every aspect of his life.Read More »What my dad taught me about strategy, tactics and other business skills
Tweet Yesterday was day 2 of the Service Transition course and we were discussing the following processes: Transition Planning & Support Service Asset & ConfigurationRead More »Set your service Free!! or: Free Willy – the ITIL way…
Tweet My husband surprised me yesterday with a Blackberry Bold! I have been looking to buy one for months now as I am traveling aRead More »The first 5 things I love about my blackberry Bold
Tweet It is 7am on the 1st of January 2009 – always a special moment the start of a new year. We have a traditionRead More »Starting from scratch in 2009 – new chances for ITIL, ITSM and Cloud Computing…
Tweet My personal motto is “every day is a school day” and I always feel sad and disappointed when I meet people who clearly don’tRead More »You give ITSM and ITIL a bad name!