Rob England keynote #leadit

Rob England (aka the IT Skeptic) guided us through a forrest of IT Service MAnagement trends in the next decade.

some of the major take aways from his presentations are:

Information Technology really should be rebranded as Information ENGINEERING. It is important to mature our industry along the lines of the Engineering industry where we need education and qualification as entry level requirements and ongoing certifications to remain part of the profession.

The future of our industry relies on 3 major ‘legs’ (like the castors on an office chair):

  • Governance
  • Assurance
  • Service

The service component needs to focus on:

  • Service Design
  • Lean
  • Outside in – being customer centric
  • Social Media

ISO 38500 is an important standard for IT governance (or rather corporate governance for IT Management) because it provides us with a clear separation between RULE and GOVERN.

–> IT rules itself, but can not GOVERN itself. Governance is the task of the corporation.

Finally Rob made the point that as IT Professionals we are way too focused on the technology. Sure – we pay lip service to the mantra ‘People – Process – Technology’, but in reality we work the other way around: Technology, process and a little bit people.

People are massively important and they have been neglected by our industry. The IT Executives are finally waking up to the importance of people so the future trend is:

People first, then process, then technology.

The challenge in this is to also create our project budgets and business plan to equally balance these components, rather than the historical budgets around Software license – vendor support – little bit of end user training…

However – this might be wishful thinking for the next decade. Maybe we need to get Rob back in 10 years to re-iterate this message??

2 thoughts on “Rob England keynote #leadit

  • Dave, I’ll argue this issue to the end.
    IT is rife with plonkers. Most of them unqualified bluffers who bulls**t their way in to their first role then leverage “experience” forever. Professional certification has several effective filters for these types. The root cause of many of our issues is the “give anyone a go” ethos. www.itskeptic.org/it-professionalism

  • Dave/fecnde

    This is one area in which I totally disagree with Rob (and various computer societies)

    The engineering model is decidedly Victorian, focusing on credentials over ability.

    One of the things I love about the IT industry is the extent to which it is a meritocracy. Plonkers with qualifications don’t go anywhere, while people with no/little formal quals can, through sheer hard work and private study, progress through to be respected senior architects. Degrees, diploma’s and industry certs do indeed open doors,but their lack is not a barrier to the talented and smart hard worker.

    Having said that, I am quite a fan of qualifications – both tertiary and industry. But it will be a sad day when they are the only allowed path to progress to a high level in IT or are required before someone can, say, approve plans.

    I hope we are moving to a portfolio based hierarchy – you’re respected by what people can see you have done, rather than (primarily) because of what school you went to or what qualifications you have. Those things are important indicators of what you MIGHT be capable – but are less important than what you can show you HAVE accomplished.

    I like the idea of a meritocracy – I really hope Rob’s wrong that maturity of our industry will drive an engineering model. A victorian approach isn’t a fit for this era.

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