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Set your service Free!! or: Free Willy – the ITIL way…

Yesterday was day 2 of the Transition course and we were discussing the following processes:

  • Transition Planning & Support
  • Service Asset & Configuration Management
  • Change Management
  • Release & Deployment Management

We had some fantastic discussions, shared valuable experiences and had an overall good time! Then… somebody asked what the difference was between ‘releasing’ something into the operational environment and ‘deploying’ something into operations.

As none of us have English as their first language (this course is running in Mexico City) – we were in for an interesting discussion!
One of the students went back to Spanish for an explanation: in Spanish is: gestión de la liberación. 

Oh, that got my creative juices flowing!! HA – liberación… set the software free! set the service free! Free willy!! Unshackle the bounds of the development and test environment! Set it freeeeeeeee!!!

But when you think about it… that is exactly what the Service Management process of Release Management is all about! Setting the new or changed service free in the Operational environment. Without scratches and without anybody (or anything) getting hurt! At the end of the Free Willy movie the little boy really felt that he had made a difference; releasing Willy was an accomplishment!

And isn’t that what we are trying to create? A better world for us and our Business clients, by setting our services free in the operational world.
How we do that… well, that’s a question of deployment options…